Advanced Technical Support Engineer - Integrations

Staffbase GmbH; Leipzig; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A technology company in Leipzig is seeking a technical support specialist to assist customers with integrations using iPaaS tools. The role emphasizes development expertise to solve complex integration challenges and enhance product functionality. Candidates should possess strong communication skills in German and English, have a degree in Computer Science, and at least 2 years of relevant experience. The position offers competitive compensation, flexible working models, and generous vacation days.

Leistungen

Competitive salary packages

Flexible working hours

31 vacation days annually

Company pension scheme

Volunteers Day off

Qualifikationen

• Outstanding communication skills in German and English.
• At least 2+ years of technical support or development experience.
• Strong problem-solving abilities in a development context.

Aufgaben

• Support customers with complex integrations involving iPaaS platforms.
• Develop and maintain integrations using iPaaS solutions.
• Take ownership of customer integration issues to ensure outstanding service.

Kenntnisse

Development background

iPaaS tools

German communication skills

English communication skills

Web development skills

Ausbildung

Degree in Computer Science or related field

Tools

HTML

CSS

JavaScript

TypeScript

NodeJS

React

Jobbeschreibung

Overview

We are seeking a technically skilled individual with a strong development background, specializing in integrations, to provide exceptional support to our customers. This role will emphasize utilizing development expertise, particularly with iPaaS (Integration Platform as a Service) tools, to build and maintain integrations and plugins. You will ensure Staffbase customers receive top-tier technical support, enhance product functionality, and solve complex integration challenges. Your focus will be on understanding customer needs and delivering effective technical solutions through support and development.

To support our customers, this role covers Monday to Friday, 9:00 am – 6:00 pm CET.

What you’ll be doing

• Act as a key member of the Customer Care team, leveraging your strong development background and expertise in software development, integrations, Enterprise Architecture, security, and specifically, iPaaS tools
• Play a critical role in assisting customers as a product expert with a strategic and development-oriented mindset and high customer-service orientation
• Be responsible for supporting customers with complex integrations, including utilizing iPaaS platforms to connect key production systems like Microsoft, SAP, Workday, Okta, ADP, etc.
• Develop and maintain seamless integrations with other systems and apps, including identity management, SaaS products, and internal systems using iPaaS solutions
• Advise customers on best practices for leveraging Staffbase APIs, SDKs, and iPaaS tools to create custom integrations and plugins that fulfill their use cases
• Provide in-depth technical guidance, develop integration solutions, and create comprehensive documentation for customers, focusing on iPaaS implementations
• Take ownership of support tickets related to integrations and plugins, using your development skills to diagnose and resolve issues through all process stages
• Take ownership of high-priority customer integration issues, utilizing a problem-solving and development approach to ensure excellent service
• Assist internal and external technical teams in developing and troubleshooting integrations and plugins
• Work closely with the after-sales department to develop and implement optimal integration setups for customer needs
• Support Technical Architects with project-driven development of technical offerings, particularly regarding iPaaS implementations and custom plugin development
• Improve internal processes with a focus on development efficiency, especially in creating and managing integrations and plugins
• Participate in product discussions, providing insights from a customer and developer perspective, particularly on integration and plugin capabilities

What you need to be successful

• You enjoy strategically working with clients and possess a strong interest in development and integration technologies
• Outstanding German and English written and verbal communication skills, with the ability to discuss technical customer resources in-depth and explain development and technical concepts
• Excellent presentation skills for presenting business-oriented solutions and advanced technical development concepts
• Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
• A degree in Computer Science, Software Engineering, or a related field
• At least 2+ years of previous technical support, development, professional services, or engineering experience
• Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
• Ability to deal with pressure – must be able to work under pressure and meet deadlines in a fast-paced development environment
• Ability to prioritize and manage time – customer integration issues might affect their whole platform availability and need prompt development and action
• Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS, etc.
• Experience with common development frameworks like Bootstrap, React, Express.js, etc.
• Significant experience with common concepts/integrations of enterprise-grade technologies, like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
• Comfort using the command line and application logs to narrow down issues with technical integrations on either side
• Experience with enterprise software is a plus: SAP, Workday, Okta, ADP, HRIS, etc.
• Experience with iPaaS development is a plus
• Knowledge about security and compliance topics in a SaaS environment is a plus

What you\'ll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support -we’re offering a company pension scheme
• Volunteers Day - you’ll get one day off per year for supporting a social project