Account Manager

Wolt; Düsseldorf; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A fast-growing tech company is seeking an Account Manager in Düsseldorf, Germany. In this role, you will manage a portfolio of restaurant partners, providing support and analysis to enhance their performance. The ideal candidate has at least 2 years of experience in account management or related fields, strong communication skills in German, and proficiency in data analysis tools such as Excel and Power BI. This full-time position offers opportunities for professional growth in a collaborative and inclusive environment.

Leistungen

Dynamic work environment

Impact on partner growth

Collaborative culture

Professional development opportunities

Qualifikationen

• 2 years of experience in Account Management, Sales, or related fields.
• Ability to deliver results in a fast-paced environment.
• Excellent interpersonal skills and relationship-building ability.

Aufgaben

• Manage your own restaurant portfolio.
• Contact restaurant partners via phone.
• Provide analytical support to improve partner performance.

Kenntnisse

Fluent in German

Conversational in English

Strong communication skills

Problem-solving attitude

Sales principles understanding

Tools

Analytical dashboards (Looker, Power BI)

Microsoft Excel

Google Sheets

Jobbeschreibung

About Wolt

At Wolt we create technology that brings joy, simplicity, and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

What you’ll be doing

Our Account Management team lies at the heart and soul of Wolt ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering the strength of our account management engine must grow with it.

Day-to-day in this role you’ll

• Take care of your own restaurant portfolio.
• Be responsible for the overall restaurant relationship post-onboarding which includes :
• Strong analysis of portfolio performance and frequent quality & satisfaction checks.
• Contact restaurant partners via phone.
• Provide analytical after-sales support to improve our merchants performance.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Relationship Management : Act as a key communicator between our operations and restaurant partners.
• Collaborations : Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Market analysis : Analyze the local market on an ongoing basis.
• Market awareness : Actively monitor what our competitors are doing and report back.

Our humble expectations

• Language Skills : Fluent in German conversational in English
• Experience : 2 years of experience in Account Management Sales Project Management Customer Support Consulting or Marketing
• Performance : Ability to deliver results in a fast-paced environment
• Interpersonal Skills : Strong (verbal and written) communication skills with an ability to build relationships. Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
• Sales : Understanding of sales principles and ability to deliver excellent partner experience
• Time management : Good time-management skills with a problem-solving attitude
• Proactivity : High sense of ownership and proactivity
• Tools : Knowledge or previous exposure to analytical dashboards (ex. Looker Power BI) or data-driven decision-making. Advanced Microsoft Excel / Google Sheets knowledge

What we offer

• Dynamic Environment : An opportunity to work in a fast-growing tech company with a startup mindset.
• Impactful Work : The chance to make a significant impact on the growth and success of our restaurant partners.
• Collaborative Culture : A supportive and inclusive team culture that values innovation and continuous improvement.
• Professional Growth : Opportunities for personal and professional development within a global organization.

Next steps

• Introduction meeting (You to Wolt and Wolt to you)
• Meeting with your potential Manager
• Show us why youre the best candidate for the role! (Assignment stage)
• Final interview where we make sure we are a perfect fit for each other

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.

Employment Type: Full Time

Experience: 2 years

Vacancy: 1