Account Manager

Paymentology; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading fintech company in Berlin is seeking an experienced Account Manager to understand client needs, analyze account performance, and ensure client satisfaction. The ideal candidate has 5-7 years of experience in account management within fintech or SaaS, fluency in English and additional languages, and strong analytical skills. This role offers a chance to make a positive impact while working in a diverse and supportive team environment.

Qualifikationen

• 5–7 years of experience in account management or customer success.
• Experience in the payments industry and stakeholder management.
• Demonstrated success in dynamic, fast-changing environments.

Aufgaben

• Understand client needs and goals.
• Monitor and analyze account performance.
• Act as primary point of contact for client issues.
• Coordinate with internal teams to resolve client issues.
• Develop annual client success plans.

Kenntnisse

Strong sense of urgency

Time management

Excellent analytical skills

Strong negotiation skills

Fluency in English

Fluency in French

Fluency in German

Customer-centric approach

Ausbildung

Higher education in Management, Marketing, or Business

Jobbeschreibung

What you get to do:

• Understand the unique needs and goals of each client
• Monitor and analyse client account performance and ensure issues are addressed proactively
• Act as the primary point of contact for client issues or concerns
• Maintain oversight of client Zendesk tickets and escalate as necessary
• Coordinate with internal teams to resolve client issues promptly and effectively
• Develop and execute annual client success plans aligned to business objectives
• Identify opportunities for upselling additional services or features
• Assist with contract renewals and negotiations to drive retention and satisfaction
• Use data analytics to assess performance and recommend improvements
• Report regularly on KPIs and client health metrics
• Advocate for clients internally to influence improvements in products and services
• Collaborate with global Account Managers to ensure consistency in client experience
• Maintain accurate records of client communications, billing, and contractual obligations
• Provide clients with resources and training to maximise service value
• Communicate regularly with clients via calls, emails, and on-site visits where applicable

What you can look forward to:

At Paymentology , it’s not just about building great payment technology, it’s about building a company where people feel they belong and their work matters. You’ll be part of a diverse, global team that’s genuinely committed to making a positive impact through what we do. Whether you’re working across time zones or getting involved in initiatives that support local communities, you’ll find real purpose in your work — and the freedom to grow in a supportive, forward-thinking environment.

Travel:

10% - 20%

What it takes to succeed:

• Strong sense of urgency and responsiveness to client needs
• Ability to grasp new technologies and a keen interest in fintech and payment innovation
• Time management and multitasking skills to manage multiple clients across time zones
• Resilient mindset with the ability to work under pressure and focus on successful outcomes
• Excellent analytical and data interpretation skills
• Strong negotiation and communication skills, both written and verbal
• Attention to detail and a customer-centric approach
• Fluency in English, French, and / or German (verbal and written)

Education and Experience:

• Higher education preferred in Management, Marketing, or Business (or equivalent work experience)
• 5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies
• Experience in the payments industry and stakeholder management
• Demonstrated success working in a dynamic, fast-changing environment with a global mindset
• Experience in an industry operating on a 24 / 7 basis is advantageous