25024579 Telephone Banker - Inbound Call Center - 1st Shift - Brunswick, Maine

Bank of America; Braunschweig; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A major financial institution in Braunschweig, Germany, is seeking an energetic professional to enhance client relationships and provide tailored financial solutions. Responsibilities include understanding client financial needs, selling various banking products, and managing risk in transactions. The ideal candidate will have a high school diploma and possess strong organizational and problem-solving skills. This position requires commitment to customer service and teamwork, with flexible schedules including weekends.

Qualifikationen

• Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Minimum of an intermediate level of proficiency with computers.
• Self-motivated with excellent organizational skills.

Aufgaben

• Works with clients to deepen relationships by uncovering financial needs.
• Responds to customer inquiries and creates customized solutions.
• Sells banking products including checking accounts, credit cards, and loans.

Kenntnisse

Attention to Detail

Client Solutions Advisory

Customer and Client Focus

Adaptability

Problem Solving

Active Listening

Business Development

Consulting

Ausbildung

High School Diploma / GED / Secondary School or equivalent

Jobbeschreibung

Description

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities

• Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Responds to customer inquiries and concerns, creating customized solutions
• Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
• Identifies client needs for licensed sales functions, making referrals to Line of Business partners
• Quotes rates, terms, and programs for banking solutions
• Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications

• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
• Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
• Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
• Comfortable receiving ongoing performance feedback and coaching
• Comfortable with ongoing change and learning new technology / processes
• Minimum of an intermediate level of proficiency with computers
• Self-motivated with excellent organizational skills
• Strong decision-making and problem-solving skills

Desired Qualifications

• Experience in the banking / financial industry
• Experience working in a call center
• Experience in telephone sales

Skills

• Attention to Detail
• Client Solutions Advisory
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Adaptability
• Client Experience Branding
• Customer Service Management
• Issue Management
• Problem Solving
• Active Listening
• Business Development
• Consulting
• Referral Identification
• Research

Schedule

Monday, Tuesday, Thursday & Friday 8am -7pm

Hours Per Week

40

Shift

1st shift (United States of America)

Education

High School Diploma / GED / Secondary School or equivalent