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COMPETITION # 2025-38 POSITION TYPE PERMANENT, FULL-TIME

OVERVIEW: Reporting to the IT & Communications Supervisor, the IT & Communications Support provides technical assistant to Shawenim Abinoojii Inc. This position is responsible for ensuring reliable communication tools and IT services. The IT & Communications Support is also responsible for monitoring all social media platforms and drafting communication media. This position will require regular travel to our eight (8) Southeast First Nations communities.

• Provide first-line technical support to staff for hardware, software, network and communication issues
• Troubleshoot system errors and implement effective solutions in a timely manner
• Install, configure, and maintain computer systems, printers, mobile devices and other IT-related equipment
• Manage user accounts, permissions and password across the organization
• Maintain accurate records of issues, resolutions and system changes
• Maintain IT-related office equipment
• Maintain an inventory of all IT and related office equipment and supplies

• Monitor and maintain LAN/WAN connectivity, servers, Wi-Fi networks and security cameras
• Assist with patching and system updates
• Assist with SharePoint and Teams data management
• Monitor the organization’s network drives to ensure databases are effectively managed and secure
• Liaise with external vendors and service providers for technical support and communications requests as required
• Install and maintain Starlink devices in communities

• Administer and support the organization’s communication systems, including phones, videoconferencing and email platforms
• Assist with setup and support for virtual meetings
• Monitor and maintain Social Media platforms
• Draft organization-wide communications for both internal and external use
• Assist with the ongoing maintenance of the organization’s website
• Draft communications, documentation and postings

• Maintain physical and electronic filing systems
• Develop and distribute information, promotional and program material
• Maintain and distribute an organizational chart and organizational contact lists

• Assist with employee IT onboarding and offboarding processes

• Post-secondary training in the field of IT or Computer Science and Communications, required
• 2 years directly related IT & Communications experience, required
• Proven skills in developing and maintaining websites and social media platforms
• Advanced experience working with Adobe Creative Cloud
• Advanced proficiency in MSOffice 365 programs
• Strong interpersonal skills and ability to work in a fast-paced environment with a high attention to detail with accuracy
• Excellent oral and written communication skills and awareness of communication best practices and etiquette
• Must possess a high level of creativity
• Ability to prioritize tasks and effectively manage multiple priorities
• Demonstrate knowledge and/or understanding of First Nations perspectives, culture, and philosophies
• Must have a clear child and adult abuse registry checks, criminal record check with vulnerable sector search and Prior Contact Check, required.
• Valid driver’s license and a reliable vehicle with a satisfactory driver abstract, required