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4,551
Online jobs in United States
Live Chat Agent
Treasure's Academy LLC
Vancouver
Remote
CAD 50,000 - 70,000
5 days ago
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Salesforce Marketing Cloud Senior Product Owner
TD
Canada
On-site
CAD 108,000 - 164,000
5 days ago
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People & Culture Advisor (One Year Maternity Leave Coverage)
AccorHotel
Vancouver
On-site
CAD 50,000 - 70,000
5 days ago
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Research Grant Assistant
University of British Columbia
Vancouver
On-site
CAD 30,000 - 60,000
5 days ago
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Manager, Tax - TD Asset Management
TD
Canada
On-site
CAD 140,000 - 150,000
5 days ago
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Discover more opportunities than anywhere else. Find more jobs nowSenior Finance Analyst
Canada Packers
Mississauga
Hybrid
CAD 70,000 - 90,000
5 days ago
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Inbound Account Executive - Med Spa
Phorest
Montreal
Remote
CAD 60,000 - 80,000
5 days ago
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Connect with headhunters to apply for similar jobsCustomer Experience Associate - Saint- Hubert - 18.75 hours
TD
Canada
On-site
CAD 60,000 - 80,000
5 days ago
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Microsoft 365 Support Administrator
Finning
Regina
On-site
CAD 70,000 - 90,000
5 days ago
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Health Care Aide (HCA-CA12-022)
Bethany Care Society
Calgary
On-site
CAD 30,000 - 60,000
5 days ago
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Audit Manager II, Financial Crimes, High Risk Area (667)
TD Bank Group
Canada
On-site
CAD 91,000 - 137,000
5 days ago
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2526-40-1.0 FTE Interim Replacement Education Assistant
Northwest Catholic District School Board
Canada
On-site
CAD 30,000 - 60,000
5 days ago
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Facilities Coordinator- 13420
Randstad Canada
Calgary
On-site
CAD 30,000 - 60,000
5 days ago
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Beauty Boutique Expert
Shoppers Drug Mart
Laval
On-site
CAD 35,000 - 45,000
5 days ago
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Sales & Rentals / Shipping / Receiving
Long & McQuade
Cambridge
On-site
CAD 30,000 - 40,000
5 days ago
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Associate Vice President, Wealth Compliance, TD Asset Management
TD
Canada
On-site
CAD 145,000 - 200,000
5 days ago
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Applied Machine Learning Scientist II
TD
Canada
On-site
CAD 114,000 - 154,000
5 days ago
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Senior Manager, GRM Canadian Commercial, Global Risk Management
Scotiabank
Toronto
On-site
CAD 70,000 - 90,000
5 days ago
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Integrated Marketing Planning, Manager - Everyday Advice
TD
Canada
On-site
CAD 91,000 - 137,000
5 days ago
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Live Chat Agent
Treasure's Academy LLC
Vancouver
Remote
CAD 50,000 - 70,000
Full time
5 days ago
Be an early applicant
Job summary
A customer support organization is looking for a Chat Agent to manage real-time customer inquiries via digital platforms. The right candidate will have at least 12 years of experience in customer service roles with excellent written communication skills and the ability to multitask in a fast-paced environment. The role offers competitive compensation and remote work flexibility.
Benefits
Competitive compensation
Remote work flexibility
Opportunities for advancement
Ongoing professional development
Qualifications
- Minimum of 12 years of experience in customer service or chat support.
- Ability to manage multiple conversations in a fast-paced environment.
- Reliable internet connection and distraction-free work environment.
Responsibilities
- Respond to customer inquiries promptly via live chat, email, or messaging.
- Log all chat interactions accurately in CRM.
- Collaborate with internal teams to improve communication workflows.
Skills
Excellent written communication skills
Problem-solving ability
Ability to handle multiple conversations
Customer-centric mindset
Professional communication
Tools
Zendesk
Intercom
HubSpot
LiveChat
Job description
This role is essential in ensuring a seamless and positive experience for every guest, whether they’re asking about menu items, orders, or employment opportunities.
Position Summary
The Chat Agent will handle real-time customer inquiries through digital communication channels, including website chat, social media messaging, and internal ticketing systems. This role requires exceptional written communication skills, problem‑solving ability, and a client‑first mindset.
Key Responsibilities
Customer Interaction
- Respond promptly and professionally to customer inquiries via live chat, email, or messaging platforms.
- Provide accurate information regarding GSR Group’s products, services, and policies.
- Resolve client concerns efficiently while maintaining a positive customer experience.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Follow communication guidelines, scripts, and procedures to ensure consistency and quality.
Operational & Technical Tasks
- Log all chat interactions accurately in CRM or customer service software.
- Monitor multiple chat conversations simultaneously while maintaining professionalism and accuracy.
- Collaborate with internal teams to improve communication workflows and customer satisfaction.
- Stay updated on company policies, service updates, and promotions to provide current and correct information.
Quality & Performance
- Meet or exceed daily, weekly, and monthly response and resolution targets.
- Maintain a high satisfaction rating in customer feedback surveys.
- Identify trends in customer inquiries and suggest solutions to common issues.
Qualifications & Skills
Required
- Minimum of 12 years of experience in customer service, chat support, or a similar online communication role.Excellent written communication skills with strong grammar, spelling, and tone.
- Ability to handle multiple conversations simultaneously in a fast‑paced environment.
- Strong problem‑solving and decision‑making abilities.
- Proficiency with chat, CRM, and ticketing platforms (e.g., Zendesk, Intercom, HubSpot, LiveChat).
- Reliable internet connection and a distraction‑free work environment.
Preferred3>
- Experience in remote or virtual work environments.
- Background in customer support for technology, financial services, or real estate sectors.
- Knowledge of customer service metrics and KPIs.
- Multilingual proficiency is a plus.
Core Competencies
- Customer‑Centric Mindset: Dedicated to creating positive and effective client interactions.
- Professional Communication: Clear, courteous, and empathetic tone in all written exchanges.
- Attention to Detail: Ensures accuracy and completeness in every response.
- Adaptability: Quickly adjusts to new processes, products, or technologies.
- Team Collaboration: Works effectively with peers and supervisors to improve overall customer experience.
- Reliability: Demonstrates consistency, punctuality, and accountability.
What GSR Group Offers
- Competitive compensation with performance‑based incentives.
- Remote work flexibility with structured support and training.
- Opportunities for advancement within customer support and operations.
- Positive and inclusive team culture focused on growth and collaboration.
- Ongoing professional development and skills training.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.