Microsoft 365 Support Administrator

Finning; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company in Canada is seeking a professional to provide strategic guidance and support for M365 configurations globally. Your role will involve liaising with IT teams, creating documentation, and delivering technical support for M365 and SharePoint. Candidates should have extensive experience in help desk environments and strong analytical skills. The company values diversity and inclusivity, encouraging individuals from all backgrounds to apply.

Qualifications

• Minimum 3 years of experience in a help desk environment supporting M365.
• Experience with Active Directory, Azure Active Directory, and M365 Admin platforms.
• At least 3+ years of experience administrating SharePoint Online and M365 platforms.

Responsibilities

• Provide guidance to optimize M365 configurations globally.
• Create documentation for M365-related projects.
• Monitor ServiceNow ticket queues for timely support.

Skills

Help desk support

Active Directory

M365 administration

SharePoint Online

Business requirement analysis

Education

4-year technical degree in IT

Tools

PowerShell

Sharegate

Job description

Major Job Responsibilities:

Provide strategic guidance to optimize delivery of Finning’s M365 configurations globally. Liaise with regional IT infrastructure teams to unify service architecture.

Create documentation and support procedures for projects that utilize M365.

Provide functional and technical M365 and SharePoint support to the business community.

Monitor ServiceNow ticket queues and provide timely support.

Analyze the design and assist in the implementation of new technologies that integrate or inter‑operate with M365 features. Ensure 3rd party products are integrated optimally with core infrastructure items. Proactively investigate new feature sets within the M365 and SharePoint product offering emerging technologies.

Communicate with stakeholders on tenant additions and changes coming from Microsoft that may impact their accountability and remedy any concerns raised.

Must-Have Skills:

• A minimum of 3 years of experience operating in a help desk environment and supporting and troubleshooting M365
• Experience with Active Directory, Azure Active Directory and M365 Admin platforms
• 3+ years’ experience administering M365 tenants
• Minimum 3 years’ experience working collaboratively with other developers, technical analysts, vendor partners, business, and operational staff
• 3+ years of experience in the development of business requirements and translating those business needs into functional and technical requirements
• At least 3+ years of experience administrating SharePoint Online, M365 platform (e.g., Teams, Power Platform, OneDrive, Outlook, etc.)
• 4+ year technical degree in an IT related field

Nice‑To‑Have Skills (Not Mandatory):

• MS Copilot application knowledge and functional User proficiency
• Experience with other related applications like PowerShell and Sharegate
• Organizational change management and project management experience
• Previous experience implementing DLP (Data Loss Prevention) & RMS (Rights Management Services) policies is an asset
• Solid understanding of ITIL (Information Technology Infrastructure Library) change management processes.

Speaking and writing Spanish is an asset, but not required.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations/adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.