What you will be doing :
Reporting to the Director People & Culture responsibilities and essential job functions include but are not limited to the following:
Learning & Development
- Design deliver and evaluate engaging training programs and workshops both in-person and online
- Coordinate onboarding programs for new hires to ensure smooth integration into the company culture
- Champion a positive learning culture that aligns with company values and service standards
- Facilitate new hire on-boarding orientation and corporate training programs
- Create communicate and maintain a monthly training calendar
- Assist in the planning and scheduling of training programs workshops and focus groups.
- Design and develop training content and materials including presentations and job aids.
- Collect feedback from training participants to assess the effectiveness of programs.
- Evaluate training program outcomes and recommend improvements.
- Generate reports on training activities and attendance for management review.
- Develop and implement comprehensive Learning and Development strategies programs and initiatives aligned with the hotels business objectives and employee development needs.
- Facilitate a world class onboarding experience for new employees including iterating the program and experience as required.
- Design and deliver engaging training sessions workshops and seminars on topics such as customer service excellence leadership development technical skills and compliance training.
- Evaluate the effectiveness of training programs through feedback assessments and performance metrics while making continuous improvements to training offerings to enhance learning outcomes.
- Manage the implementation upkeep and execution of training checklists and follow up ensuring consistent high standards across all departments
- Track and follow up with departments to ensure 100% completion of training checklists and plans
- Be active in monitoring the operations guest and external audit feedback and ensure operational presence to observe identify training needs validate training and program implementation effectiveness.
- Personally welcome all new hires be a trusted resource and ensure all new hire departmental orientations are effectively completed.
Recruitment
- Promote the company as an employer of choice enhancing our reputation in the marketplace in all interactions
- Provide professional friendly and engaging support to candidates and colleagues throughout the hiring process
- Organize and prepare all new starter packs for new colleagues
- Maintain candidate databases and recruitment tracking systems
- Maintain compliance with Fairmont policies procedures and employment legislation
- Manage candidates throughout the recruitment journey delivering an exceptional experience from first contact through onboarding
- Support and maintain compliance for Temporary Foreign Worker Programs work permits and immigration documentation
- Maintain accurate records and follow departmental policies procedures and safety standards
- Perform other duties as assigned
Qualifications
- Bachelors degree in Human Resources Hospitality Management Business Administration or related field (or equivalent experience) preferred
- Driven and energetic self-starter who thrives on a challenge
- Proven communication and facilitation skills
- Previous People & Culture experience in recruitment is a strong asset
- Previous operational hospitality & previous leadership experience is a strong asset
- Computer literacy and excellent skills with all Microsoft Window applications required
- Exceptional problem-solving abilities
- Exceptionally organized disciplined proactive and innovative
- Proven experience with creating and executing training and full-cycle recruitment processes
- Strong interpersonal and communication skills both verbal and written with the ability to build strong relationships with peers and stakeholders
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion : We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work : No
Employment Type : Contract
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
Experience: years
Vacancy: 1