Jobs in Ottawa, United States

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Digital Delivery Manager – Salesforce, Sales Enablement and Automation (SEA) group

Permanent

• Mgr Technology Delivery 19 (Manager): Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance-based incentive.

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 3 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, or Vancouver.
• Relocation assistance is available for candidates who meet the eligibility criteria.

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

As EDC aims to be the leader in helping all Canadian exporters go, grow, and succeed internationally, the Digital Platform Delivery & Architecture (DPDA) group in EDC plays a critical role in enabling leaders to leverage technologies by providing an easy-to-use, secure and fit-for-purpose digital business platform.

To better position ourselves for success, the Digital Delivery Salesforce, Sales Enablement, and Automation (SEA) team is seeking a Manager to help implement the strategic technology vision by building effective platforms and delivery processes that support the needs of EDC now and in the future.

In collaboration with the Director, the SEA team Manager will be responsible for the design, development, support, and operations of the SEA team with a focus on the process automation field.

A key focus of this role is to oversee the end-to-end transformation life-cycle, proactively managing risks, blockers, dependencies, scope, budget and contracts. This role is a people management role and proven success in managing a productive, satisfied team is required. Success in this position requires fostering strong alignment between business and technology teams.

Working with the platform owners, the ideal candidate will also leverage their experience to guide the strategic approach to process automation and alignment with the corporate strategy and digital roadmap.

• Stay close to the tech by understanding key technologies and approaches in process automation, such as digital workflows within corporate platforms such as ServiceNow and Salesforce, Robotic Process Automation (RPAs), Artificial Intelligence (AI), and integration.
• Drive delivery across multiple projects: helping the team prioritize, unblock, meet timelines and maintain budgets.
• Maintain an understanding of UX design familiarity with Figma or similar design tools.
• Manage vendor contracts, including vendor relationships.
• Be a champion for process automation technology, working across the business and IT. Provide thought leadership regarding process automation to drive corporate strategic direction.
• Champion scalable, maintainable, and secure development practices.
• Maintain an understanding of engineering practices like code reviews, architectural decisions, and CI/CD pipeline health.
• Be a thought leader in developing EDC’s approach to agentic models within the process automation area.
• Lead, coach, and grow a team of developers, release managers, testers, and support analysts ensuring they feel heard, supported, and challenged.
• Providing regular feedback for that team, career growth opportunities, and performance reviews that matter.
• Support career development with structured plans, regular 1:1s, and transparent conversations.
• Work closely with Product, Design, and Business teams to align on goals, scope, and timelines.
• Contribute to longer-term strategic planning and tech vision.
• Help build and manage the SEA team delivery budget (headcount, cloud/tooling, consultants and vendor contracts).

• Post-secondary degree in Engineering, Business or related field.
• Minimum of 10 years’ hands-on experience in the process automation technology field.
• Minimum of 3 years’ experience in a Delivery Manager role or similar, overseeing technical staff or project teams.
• Demonstrated ability to lead and inspire diverse, cross-functional teams; including junior and senior staff, by fostering an inclusive, collaborative, and high-performance culture aligned with EDC’s values.
• Advanced knowledge of AI and particularly Agentic AI.
• Knowledge in Integration services.
• Managed a delivery budget end-to-end (headcount, tooling) for a product team.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Bilingual in both official languages (English and French).

• Hands-on experience creating AI models.

• EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website here https://www.edc.ca

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.