Cybersecurity Tech Support - Hybrid (Entry-Level)

Barracuda Networks Inc.; Ottawa; Hybrid; CAD 50,000; Full time

Job summary

A cybersecurity company in Ottawa is seeking highly motivated computer and networking technicians for an entry-level role. You will provide quality customer support over email, phone, and chat, while troubleshooting product issues. The ideal candidate has an Associate degree in IT or equivalent experience, strong problem-solving skills, and basic knowledge of networking technologies. This position offers opportunities for growth and a salary of around $50,000 CAD.

Benefits

Opportunities for cross training

Non-qualifying stock options

Qualifications

• Associate degree in IT, relevant training or equivalent work experience.
• Ability to learn and adapt to quickly changing circumstances.
• Experience in scripting languages such as Bash, Shell, Perl, or Python.

Responsibilities

• Create, revise and publish internal and public-facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Document, elevate, and follow through with product bugs and/or issues.

Skills

Customer centric focus

Strong troubleshooting skills

Basic networking knowledge

Scripting experience (Bash, Python, etc.)

Education

Associate degree in IT

Job description

A cybersecurity company in Ottawa is seeking highly motivated computer and networking technicians for an entry-level role. You will provide quality customer support over email, phone, and chat, while troubleshooting product issues. The ideal candidate has an Associate degree in IT or equivalent experience, strong problem-solving skills, and basic knowledge of networking technologies. This position offers opportunities for growth and a salary of around $50,000 CAD.