Manager Food & Beverage

Hard Rock International; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

A renowned entertainment and hospitality venue in Ottawa is seeking a Food & Beverage Manager to oversee all aspects of the dining experience. This role requires strong leadership skills and a deep understanding of guest services. The ideal candidate will have 3-5 years of experience in the food and beverage industry and a Bachelor's degree. Join us for a chance to work in a vibrant environment where guest satisfaction is paramount.

Qualifications

• 3-5 years managing food & beverage and hospitality industry experience required.
• Deep understanding of guest services and ability to create an enjoyable work environment.
• Ability to deal with internal and external customers effectively.

Responsibilities

• Oversee food & beverage areas to project high standards of service.
• Develop and implement project plans supporting current and future direction.
• Train and supervise staff in the induction of new members to company culture.

Skills

Culinary Experience

Restaurant Experience

Food Service

Hospitality Experience

Guest Relations Experience

Management Experience

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Taleo

Micros POS

POS

Job description

Overview

As the latest jewel in the renowned Hard Rock crown this exceptional venue is set to redefine entertainment and hospitality in Canadian's capital city.

Boasting a prime location Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock n roll flair. The moment you step inside you'll be transported into a world of music memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

The Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room gaming floor outlets etc.) in support of the Director of Food & Beverage to project Hard Rocks high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.

• Accomplish F&B objectives by contributing to strategic planning processes with Director of F&B.
• Work with the Director of F&B to develop and implement project plans and priorities that support the current and future direction of Hard Rock.
• Create expectations lead people manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.
• Develop implement and evaluate training and performance management program.
• Train supervise coach and counsel in the induction of new staff members to Hard Rock culture.
• Conduct meetings with staff to communicate incentive programs implement new products and procedures and discuss areas of opportunities special events etc.
• Respond and seek resolutions to all guest concerns : live by phone and email.
• Work with Shipping and Receiving to manage inventory and the flow of goods.
• Conduct regular inventories manage controls and ensure achievement of food & beverage cost margins established in budget.
• Maintain information on menus prices food and drink recipes etc.
• Ensure accuracy and completion of all required reporting.
• Review and develop Guest history records to enhance personalized service for repeat Guests.
• Ensure control of all hard keys and electronic keys required to operate the department.
• Monitor cash handling credit card totals and deposit slips to ensure accuracy of collections.
• Inspect product levels and storage areas to determine if enough supply is on hand.
• Work with other departments to accomplish tasks as needed.
• Perform duties in accordance with company standards policies and guidelines and in compliance with all required legislation and ensure all is followed by team members.
• Perform additional duties as requested by the Director of Food & Beverage / Director of Operations.

Qualifications

• Any combination of education training or experience equivalent to a Bachelors Degree.
• 3 5 years managing food & beverage and hospitality industry experience required.
• Deep understanding of Guest services.
• Ability to create an enjoyable work environment mentoring skills multi-tasked strong motivational skills.
• Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy.
• Perform numerical operations using basic counting adding subtracting multiplying or dividing.
• Use logic to define problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations.
• Computer skills (Microsoft office).

Physical Demands

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift / push / pull and / or move up to 50 pounds.

Working Conditions

• Duties and responsibilities are typically performed in a highly regulated and controlled environment but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor you may be exposed to casino-related environmental factors including but not limited to excessive noise.

Key Skills

• Culinary Experience
• Restaurant Experience
• Food Service
• Hotel Experience
• Taleo
• Hospitality Experience
• Bartending
• Guest Relations Experience
• Management Experience
• POS
• Supervising Experience
• Micros POS

Employment Type

Full-Time

Experience

years

Vacancy

1

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.