Housing Based Case Manager

The Salvation Army; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A charitable organization in Ottawa is seeking a full-time Case Manager to support clients transitioning from homelessness to permanent housing. This role requires strong case management skills, and experience with urban populations facing addiction and mental health issues. The ideal candidate will have a Community College degree in Social Work and at least 2 years of relevant experience. Competitive salary range from $23.28 to $29.10 per hour, based on qualifications and experience.

Qualifications

• Minimum 2 years experience in direct client case management.
• Proven experience in liaising with community resource agencies.
• Current certification in First Aid / CPR ASSIST and NVCI preferred.
• Valid G driver’s license and current clean driver abstract.

Responsibilities

• Engage clients in their environment.
• Case management including intake assessment for housing.
• Provide crisis intervention and support to clients.
• Maintain accurate records and documentation.
• Refer clients to community resources as needed.

Skills

Strong case management skills

Motivational interviewing

Written and computer skills

Bilingualism (English / French)

Education

Community College degree in Social Work

Job description

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY : The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas. Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance year. To facilitate through a coordinated case management process and housing first approach the moving of individuals from street to permanent housing with supports.

Accountabilities

• Engage clients where they are at on street or at location whichever is most comfortable for client
• Case management of clients including intake assessment for housing history barriers to housing immediate and ongoing needs (ID financial food shelter clothing and medical)
• Preliminary goal setting / plan to assess client conditions determine housing history and existing barriers to housing
• Provide crisis intervention when necessary Coach and support clients as needed to access appropriate services
• Monitor and follow up on clients progress; advocate on behalf of the client as required and appropriate
• Arrange for case conferences where appropriate or attend reviews requested by community workers
• Maintain accurate records and documentation including incident reports log notes and case notes
• Maintain ongoing contact with clients Work with clients to create a client driven goal plan with ongoing follow up to ensure goals are being worked towards
• Engage landlords on the benefits of working with the Housing First model
• Procure housing for clients through active housing searches and attending viewings both with the client and without
• Refer clients to Ottawa Booth Centre and Community resources when appropriate
• Advocate on behalf of clients to necessary Community resources
• Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
• Prepare statistical and other reports as required Adhere to all procedures rules and guidelines for the safety and security of residents and staff
• Ensure an adequate amount of necessary supplies are maintained (i.e. forms log book cell phone charger identification bus tickets and first aid supplies
• Track all client spending
• Track mileage for each use of program vehicle
• Request purchases and maintain receipts for purchases as per Ottawa Booth Centre policy
• Ensure all financial forms are completed as per Ottawa Booth Centre policy

Critical Relationship Management

Governance Boards and Councils : None

Internal

• Works collaboratively as part of the HBCM team

External

• Liaisons with community partners landlords and service providers

Managerial / Technical Leadership Responsibility

Coordinator of Outreach & Housing Services

Financial and Materials Management

• Ensure proper use / distribution of bus tickets taxi vouchers gas cards and various other gift cards as per funding agreement
• Ensure eligibility of client expenditures as per funding agreement.

Working Conditions

• May deal with potentially angry and aggressive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.

Education and Experience Qualifications

Education Qualifications and Certifications

• Completed Community College degree in Social Work or equivalent work experience

Experience and Skilled Knowledge Requirements

• Strong case management skills including strong motivational interviewing written and computer skills
• Minimum 2 years experience in direct client case management service working with an urban homeless population experiencing addiction and / or mental health issues
• Proven experience in liaising with community resource agencies to successfully advocate and negotiate clients needs
• Proven ability to handle highly stressful situations and competing priorities

Skills and Capabilities

• Current certification in First Aid / CPR ASSIST and NVCI preferred
• Valid G driver’s license and current clean driver abstract
• Experience administering Narcan and / or Narcan training a strong asset
• Current clear Police Reference check for Vulnerable Sector
• Bilingualism (English / French) an asset

Hours

Monday to Friday 8:00am to 4:30pm (on call when needed)

Pay

$26.90

Compensation

The target hiring range for this position is $23.28 to $29.10 with a maximum of $34.92. Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

Employment Type

Full‑Time

Vacancy

1

Monthly Salary

23 - 29