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Genesys Cloud CX Tech Writer & Business Analyst (Remote)
Job summary
A global IT services firm located in Canada is seeking a Genesys Cloud CX Technical Writer/Business Analyst. This role focuses on creating clear and concise technical documentation required for the implementation and configuration of Genesys Cloud CX solutions. The ideal candidate has a strong background in technical writing within enterprise software, particularly in contact center environments, and understands Genesys Cloud CX components. The firm offers a remote work culture, competitive benefits, and fosters a growth mindset for professional development.
Benefits
Qualifications
- Proven experience as a Technical Writer in enterprise software or contact center environments.
- Strong understanding of Genesys Cloud CX components.
- Ability to explain complex technical topics clearly.
Responsibilities
- Develop and maintain technical documentation and user-friendly materials.
- Document business processes and workflows related to Genesys Cloud CX.
- Collaborate with various roles to capture and document system changes.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.