Hospitality jobs in United Kingdom

Job Summary

Porter is undergoing a major technology transformation to modernize its IT landscape over the next 2–3 years. Key pillars include modernization, and driving quality delivery across the organization. A critical enabler of this transformation is the Technology Alignment Lead, Systems Development.

As a Technology Alignment Lead, you are the strategic connector across development, architecture, infrastructure, security, and delivery teams. Your role will be critical in ensuring cross-functional technical alignment in service of product and project goals, and orchestrating technical readiness, feasibility, and solution integrity across streams.

You translate ideas into executable plans, resolve roadblocks, prioritize technical work, and partner with stakeholders to enable scalable, high-quality delivery. You empower teams, acting as a trusted technical guide and advocate.

Duties & Responsibilities

• Act as the central point of alignment for development, infrastructure, DevOps, security, and solutions delivery teams
• Deliver technical readiness for new features, enhancements, and projects, ensuring feasibility across all technical domains
• Work with Solution Architects to identify all technical teams required to deliver solutions and coordinate the addition of tasks from all domains into a work breakdown structure
• Identify and manage technical risks, dependencies, and tradeoffs affecting delivery
• Refine, prioritize, and manage technical items in the product backlog in collaboration with Business Analysts and delivery teams
• Support development teams by clarifying technical direction, requirements, and architectural constraints
• Partner with business stakeholders to ensure technical solutions meet strategic goals and operational realities
• Drive consistency with enterprise architecture standards, security policies, and operational practices
• Facilitate cross-functional conversations to resolve blockers, close gaps, and achieve shared outcomes
• Assist in roadmap planning by surfacing system impacts, technical debt, scaling considerations, and delivery risks
• Participate in solution design peer reviews, technical governance forums, and architecture reviews
• Collaborate with DevOps and Infrastructure teams to ensure smooth deployment pipelines and operations readiness
• Analyze and resolve technical issues during design, build, and deployment phases
• Prepare and contribute to key project artifacts such as risk analyses, estimates, deployment plans, and lessons learned
• Actively participates in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply with and promote the Company Safety Policy.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• 2+ years of technical leadership experience (formal or informal)
• Minimum of 7 years of experience developing object-oriented web applications (preferably in .NET)
• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Strong understanding of full-stack development, architecture, and system integration
• Extensive experience working in Agile/Scrum environments
• Skilled in creating and refining technical backlogs and coordinating with cross-functional delivery teams
• Strong organizational skills with a high degree of attention to detail
• Excellent communication skills across technical and non-technical audiences
• Familiarity with project management and backlog tools such as JIRA
• Familiarity with DevOps practices, cloud infrastructure (AWS preferred), and CI/CD principles
• Experience preparing technical documentation and guiding deployment activities
• Aviation experience is considered an asset

TECHNICAL SKILLS:

• Strong knowledge of object-oriented and service-oriented architecture
• Full-stack development experience across all phases of the SDLC
• Expertise in SQL Server (design, T-SQL, indexing, optimization)
• Experience with API design and integration
• Familiarity with source control (Bitbucket, Git) and CI/CD pipelines
• Knowledge of unit testing principles and automated testing frameworks
• Ability to prepare user guides, deployment documentation, and technical artifacts

NICE TO HAVE:

• Cloud development experience, preferably AWS
• Experience with mobile app development (iOS and Android)
• Experience developing accessible websites following WCAG 2.0 Level AA standards
• UI/UX design experience

Location

250 Yonge Street, Toronto

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and X.