Human Resources Generalist, Restaurant HR Services

Boston Pizza International, Inc. (Calgary); Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading casual dining brand in Mississauga is seeking a Human Resources Generalist to support restaurant HR services. The ideal candidate will have strong HR generalist experience, the ability to engage with multiple stakeholders, and a keen focus on health and safety initiatives. This hybrid role emphasizes a team-oriented culture and offers opportunities for professional growth within the organization.

Benefits

Flexible working environment

Strong emphasis on team culture

Diversity initiatives and employee engagement programs

Qualifications

• 3+ years of generalist experience in human resources.
• Strong knowledge of provincial employment legislation across Canada.
• CPHR designation may be an asset.

Responsibilities

• Provide HR support to BP restaurants on various employment matters.
• Manage Health & Safety expectations and policies.
• Oversee diversity initiatives and employee engagement surveys.

Skills

Communication

Attention to detail

Organizational skills

Analytical skills

Customer service

Problem solving

Interpersonal skills

MS Office

Active listening

Time management

Education

Diploma or degree in Human Resources or related discipline

Job description

Looking for an opportunity to make a real impact? We’re currently recruiting for a Human Resources Generalist, Restaurant HR Services to join our amazing team of talented employees. This is a hybrid role, our office is in Mississauga, ON, so we’re ideally looking for a candidate in the Greater Toronto Area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

What you do:

Reporting to the Senior Director, Human Resources, the Human Resources Generalist, Restaurant HR Services is responsible for providing reference materials and support to Canadian BP restaurant in relation to HR practices. In this role, the incumbent must act / respond in a manner that is at arm’s length of the restaurants, avoids any implications of joint employer status, and protects BPI from exposure and liabilities related to franchisee employment matters. The role supports the BP restaurants with human resource general employment matters to their best ability.

Additionally, the Human Resources Generalist, Restaurant HR Services will be responsible for special projects with corporate office employees, including the assistance of the Diversity Initiatives, Employee Social Events, and Engagement surveys for corporate employees as well as Health & Safety matters for both the Richmond, British Columbia and Mississauga, Ontario locations.

In this role, you will be expected to:

• Employment Standards Act Support for Restaurants (Human Resources Matters)
  • Establish standard responses and recommended courses of action to the Directors of Human Resources and Director of operations regarding any HR-related restaurant concerns, avoiding any implications of joint employer status.
  • Provide tools, templates and any other helpful information that may be required for BP Restaurants to resolve HR matters
  • Document, track and report on any HR issues to the Operations team and Executive team members.
  • Canadian Federation of Independent Business (CFIB) – The primary BPI contact, responsible for all account transfers, set-ups, and inquiries for each restaurant to access their membership portal.
  • Bostonlink – Responsible for the Human Resources Services page on the Restaurant Bostonlink. Provide updates to outdated information and identify new resources based on the evolving needs of the restaurants.
  • Legislation Changes – Provide monthly updates on wages set by the provincial government, specifically focusing on minimum wage information. Responsible for providing restaurants with wage increase information that may affect their business.
  • HR Hospitality Leadership Training Program (HLT) – Provide a high-level overview of HR Management strategies within the restaurant, highlighting legal responsibility, full cycle recruitment, health and safety, conflict resolution and available tools and resources.
• Health & Safety (Restaurants & Corporate responsibilities)
  • Provide feedback and guidance to field Operations regarding health and safety expectations, rules, policies and laws by their relevant province.
  • Update sample policies and required documentation to ensure franchisees have access to accurate and updated information.
  • Oversee the H&S Committees for both the corporate locations (Mississauga, ON / Richmond, BC)
• Corporate Management Responsibilities
  • HR Newsletter and Diversity initiatives – Create a monthly calendar of DEI events for the purpose of to acknowledge and recognize commemorative days; create employee activities and training in recognition of the commemorative days.
  • Health & Safety (both offices) – Manages the H&S requirements for Ontario and Richmond Office
  • Employee Engagement Surveys – Conduct the annual Great Places To Work Survey (managing the logistics and communication) and provide the results to Senior Management.
  • Social Events – be an active participant in the Social Committee for Summer and Winter employee events.
  • Support projects and initiatives as requested.
• Ad hoc requests (Restaurants & Corporate Responsibilities)
  • Ad hoc requests to support both BP restaurants and BPI corporate locations as required

Who you are:

• You have a diploma or degree in Human Resources, or related discipline.
• You have 3+ years of generalist experience in human resources.
• You may have a CPHR designation.
• You have strong knowledge in provincial employment legislation across Canada and hospitality operations.
• You have strong communication (written and verbal), attention to detail, organizational, analytical, problem solving, customer service, interpersonal, active listening, prioritization, multi-tasking, and MS Office skills.
• You are able to work independently and within a team, manage confidential information, and build strong working relationships with empathy and composure.

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work‑hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in‑person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight‑knit team to support you every step of the way;
• We’re a Great Place to Work® and have been recognized on the 2024 Best Workplaces™ lists for Giving Back, Retail & Hospitality, Most Trusted Executive Teams, Women, British Columbia, and Mental Wellness;
• Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

#BPICareers