Mining Safety & Customer Success Advisor (Canada)

Hexagon; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global leader in digital solutions is seeking a Customer Success Advisor to support mining technologies. The ideal candidate has over 5 years of experience in mining and must possess strong problem-solving and customer engagement skills. This role entails collaborating with customers to ensure successful adoption and maximize value of solutions. Considerable travel may be needed within the region and occasionally internationally.

Qualifications

• Minimum of 5 years’ experience in mining related business.
• Significant experience in customer-facing role.
• Subject Matter Expert experience in safety technologies.

Responsibilities

• Work with customers and commercial teams to define technology solutions.
• Assist in RFP/RFQ processes as a technical expert.
• Provide proactive customer care for successful adoption of solutions.

Skills

Excellent computer operation and software application knowledge

Experience in value-selling and project business case development

Strong project management and change management skills

Excellent leadership and communication skills

Experience in process optimization and digital transformation

Strong problem-solving skills

Education

Tertiary qualification in mining, technology, or geology

Job description

A global leader in digital solutions is seeking a Customer Success Advisor to support mining technologies. The ideal candidate has over 5 years of experience in mining and must possess strong problem-solving and customer engagement skills. This role entails collaborating with customers to ensure successful adoption and maximize value of solutions. Considerable travel may be needed within the region and occasionally internationally.