Customer Success Specialist: Onboard, Engage & Renew

Levitate; Toronto; On-site; CAD 65,000; Full time

Job summary

A leading technology firm in Toronto is seeking a Customer Success Specialist to manage the full customer journey from onboarding to renewal. You will act as the main contact for customers, ensuring satisfaction and retention. Ideal candidates are empathetic, coachable, and possess strong communication skills. Compensation is $55,000 base plus a $10,000 bonus. The role supports work-life balance with various benefits.

Benefits

Paid time off

Paid parental leave

Extensive benefit options

Employee leadership development programs

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the main point of contact for customers.
• Provide onboarding and training to new customers.
• Maintain customer satisfaction and retention goals.
• Ensure customers are engaged with the product.
• Collaborate with teams to resolve customer issues.

Skills

Organizational skills

Interpersonal skills

Communication

Problem solving

Job description

A leading technology firm in Toronto is seeking a Customer Success Specialist to manage the full customer journey from onboarding to renewal. You will act as the main contact for customers, ensuring satisfaction and retention. Ideal candidates are empathetic, coachable, and possess strong communication skills. Compensation is $55,000 base plus a $10,000 bonus. The role supports work-life balance with various benefits.