Onboarding Success Lead for Customer Success (Hybrid)

eSentire; Kitchener; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm is seeking a Customer Success Onboarding Specialist to ensure a seamless onboarding process for customers. The role requires managing service delivery, driving engagement, and providing excellent customer communication. Ideal candidates have a passion for customer success with 1-2 years of experience in similar roles. This position offers competitive compensation and a collaborative work environment.

Benefits

Subsidies for professional accreditation

Annual wellness spending account

Comprehensive health benefits

Qualifications

• 1-2+ years of managing customer facing implementation projects.
• Proven experience in customer service or account management.
• Ability to confidently communicate to senior executives.

Responsibilities

• Manage the onboarding process for new customers.
• Drive customer engagement through product discussions.
• Report on project status throughout the lifecycle.

Skills

Customer communication

Project management

Empathy

Presentation skills

Education

Experience in customer facing roles

Job description

A leading cybersecurity firm is seeking a Customer Success Onboarding Specialist to ensure a seamless onboarding process for customers. The role requires managing service delivery, driving engagement, and providing excellent customer communication. Ideal candidates have a passion for customer success with 1-2 years of experience in similar roles. This position offers competitive compensation and a collaborative work environment.