Customer Success Manager - French-Speaking Leasing Tech

DashQ; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

A forward-thinking rental technology company is seeking a Customer Success Manager I role in Ottawa. You will be responsible for onboarding SMB landlords while building trust and driving user adoption. The ideal candidate has at least 2 years of experience in client-facing roles and is passionate about enhancing customer experiences. This position offers a competitive salary, performance bonuses, and generous benefits including medical coverage and ample vacation time.

Benefits

Competitive performance-based bonus structure

Medical, Dental & Vision premiums covered at 90%

Three weeks of paid vacation

Professional development budget

Team socials and events

Qualifications

• 2+ years in client facing roles (CS, Implementation, Onboarding or Training).
• Strong communication, project coordination, and follow through required.
• Experience in real estate, leasing, or prop-tech is a plus.

Responsibilities

• Become a product expert across the DashQ platform.
• Build relationships with front-line leasing teams to proactively solve problems.
• Monitor early KPI trends and flag risks.

Skills

Customer experience

Communication

Project coordination

Follow through

French (written and verbal)

Tools

CRM tools

Project management tools

Job description

A forward-thinking rental technology company is seeking a Customer Success Manager I role in Ottawa. You will be responsible for onboarding SMB landlords while building trust and driving user adoption. The ideal candidate has at least 2 years of experience in client-facing roles and is passionate about enhancing customer experiences. This position offers a competitive salary, performance bonuses, and generous benefits including medical coverage and ample vacation time.