Customer Care Representative jobs in South Africa

THIS IS NOT A REMOTE (WORK FROM HOME) POSITION.

Classified as a NOC B Position for those seeking permanent residency.

Connect6 Group is looking to add to our expanding team! We are currently looking for a Telecommunication Sales Manager who will be working alongside our newest client TELUS, a leading wireless services provider, and will be responsible for enforcing quality control in order to maintain company standards.

What sets Connect6 Group apart from other organizations is our commitment to providing numerous opportunities for career growth and advancement, as we follow a “promote from within” mentality. Our commitment to continuous coaching and training allows our employees to reach their full potential.

We are looking for an experienced and self-driven Telecommunication Sales Manager to join our team. As a Telecommunication Sales Manager you will be responsible for maintaining and growing sales and building relationships with existing and new customers, troubleshooting technical issues related to equipment, and developing and implementing sales strategies to achieve sales targets and reporting to the director of operations about auditing, coaching, and scheduling shifts.

RESPONSIBILITIES :

• Report to Director of Operations
• Auditing reps, completion of coaching reports
• Producing sales as part of demonstration as necessary during coaching
• New Post-Training Grads
• Scheduling and reporting to directors and confirming the shifts of the sales representatives
• Strategy based on result updates
• Reporting updates
• Updating timesheets
• Have daily meeting with Director to review scorecards
• Have Weekly meeting with Director

REQUIREMENTS :

• Must have 5 years of experience with Telecommunications sales
• Must be able to read, write and verbally communicate fluidly in French and English
• Bachelor Degree a plus
• Excellent verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Ability to manage a team of up to 20 sales representatives
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Must be able to effectively deal with people at all levels inside and outside of the Company
• Ability to multitask and successfully operate in a fast-paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed
• Must be proficient with Microsoft Office (intermediate Word, basic Excel)

Compensation :

Compensation can be negotiated based on experience.

How Connect6 Group values you :

• Health Benefits, fully funded by Connect6, once past three months of employment
• We value your time in our office by creating a comfortable environment

Why work at Connect6 Group?

• World-class training provided by tenured sales professionals
• 1-on-1 coaching to hone your skills and grow your career
• Promote from within mentality
• Be a part of a fast-growing company
• Growth of Over 500% in 2021

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Connect6 Group welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

START DATE : July 2022

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.