Bank jobs in United Kingdom
Bilingual Banking Customer Care Specialist
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Sr Project Manager, IT
Canadian Imperial Bank of Commerce
Bilingual Banking Customer Care Specialist
Job summary
A leading financial institution in Alberta seeks a Bilingual Customer Care Representative. This role involves providing exceptional service to customers, resolving issues, and assisting with product inquiries. Candidates should possess 1-3 years of customer service experience, ideally in banking, and exhibit strong communication skills in both French and English. The position requires flexibility in shifts and a commitment to enhancing customer experience.
Qualifications
- 1-3 years of call center and/or customer service experience required.
- At least one year of banking or finance experience needed.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
Responsibilities
- Provide exceptional customer service by understanding banking needs.
- Field inbound calls and chats, ensuring SLAs are met.
- Assist with the digital onboarding experience for customers.
- Resolve customer issues at first contact where possible.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.