Bilingual Banking Customer Care Specialist

EQ Bank | Equitable Bank; Alberta; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Alberta seeks a Bilingual Customer Care Representative. This role involves providing exceptional service to customers, resolving issues, and assisting with product inquiries. Candidates should possess 1-3 years of customer service experience, ideally in banking, and exhibit strong communication skills in both French and English. The position requires flexibility in shifts and a commitment to enhancing customer experience.

Qualifications

• 1-3 years of call center and/or customer service experience required.
• At least one year of banking or finance experience needed.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by understanding banking needs.
• Field inbound calls and chats, ensuring SLAs are met.
• Assist with the digital onboarding experience for customers.
• Resolve customer issues at first contact where possible.

Skills

Customer service

Problem-solving

Bilingual communication (French and English)

Adaptability

Education

Post-secondary degree or certification in hospitality or finance

Tools

CRM software

Microsoft Office Suite

Job description

A leading financial institution in Alberta seeks a Bilingual Customer Care Representative. This role involves providing exceptional service to customers, resolving issues, and assisting with product inquiries. Candidates should possess 1-3 years of customer service experience, ideally in banking, and exhibit strong communication skills in both French and English. The position requires flexibility in shifts and a commitment to enhancing customer experience.