Workplace Technology Analyst - IT Support & Automation

Legend; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports and gaming marketing company in Halifax is seeking an Associate Workplace Technology Analyst to provide IT support for Windows and macOS systems. The ideal candidate will have help desk experience and strong customer service skills. This role emphasizes automation and end-user experience improvement. The position offers opportunities for career growth in a supportive team environment and includes an annual bonus and paid leave for festive downtime.

Benefits

Annual discretionary bonus

Flexible work-life balance

Paid annual leave during festive season

Long-term incentive plan

Qualifications

• Experience in supporting Windows and macOS systems.
• Help desk or IT support experience.
• Strong organizational and prioritization skills.

Responsibilities

• Provide first-line IT support to internal users.
• Troubleshoot issues across Windows, macOS, and Microsoft 365.
• Document procedures and maintain system efficiency.

Skills

Customer service skills

Windows systems support

macOS systems support

MDM tools (Jamf, Intune)

SaaS administration

Tools

Microsoft 365

Jamf

Okta

Job description

A leading sports and gaming marketing company in Halifax is seeking an Associate Workplace Technology Analyst to provide IT support for Windows and macOS systems. The ideal candidate will have help desk experience and strong customer service skills. This role emphasizes automation and end-user experience improvement. The position offers opportunities for career growth in a supportive team environment and includes an annual bonus and paid leave for festive downtime.