Winter Pop Up Coordinator

Siloam Mission; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community support organization in Winnipeg seeks a Coordinator for their Winter Pop Up shelter. In this role, you will lead a team providing essential overnight care to community members. Candidates should have a relevant degree and experience working with marginalized populations, including those facing mental health and addiction issues. This position requires strong leadership and communication skills, with a focus on safety and inclusion.

Benefits

12-hour shifts with overtime opportunities

Comprehensive training provided

Qualifications

• Minimum 1 year experience working effectively with marginalized populations experiencing homelessness.
• Demonstrated ability to lead medium teams of approximately 5-15.
• Certification in or knowledge of Cultural Awareness, Anti-Oppressive Practice.

Responsibilities

• Lead a team of support staff at the Winter Pop Up shelter.
• Prepare and distribute daily reports for the Leadership team.
• Ensure safety and security of all individuals in the shelter.

Skills

Experience supporting individuals who have experienced mental health challenges

Knowledge of harm reduction practices

Ability to work respectfully and inclusively

Exceptional communication skills

Education

Post-secondary degree or diploma in relevant social services

Tools

MS Office

Job description

JOB SUMMARY

This position will lead a team of support staff to provide direct support to community members in Siloam Mission’s low-barrier emergency winter overnight shelter (Winter Pop Up) using trauma informed, behaviour based, and culturally safe practices. The Coordinator will work twelve (12) hour overnight shifts with a focus on safety and meeting the immediate needs of participants.

RESPONSIBILITIES

• Provide leadership to the Winter Pop Up team, including leading daily de-briefs with the staff
• Ensure capacity ratio does not exceed 1 to 20 staffing to community member for the space each day
• Assign tasks and sections to team members based on day-to-day priority and capacity
• Assign breaks to team members while maintaining capacity ratios
• Act as a liaison between the Winter Pop Up, Shelter, and Drop-In teams, and Management to address ongoing questions and concerns
• Meet with Leadership team on a regular basis to provide consistency in leadership, best practices and standards of work in the Winter Pop Up
• Prepare and distribute a daily report for the Leadership/Director team to ensure timely communication and follow-up on key updates, issues, and actions
• Assist community members with their needs as possible and within the scope of the Winter Pop Up (e.g. responding to questions, connecting with supports, providing nutrition and clothing)
• Prepare and complete incident reports, daily logs and other required documents and reports
• Ensure the safety and security of all individuals, including personal safety, by actively monitoring, assessing, and confirming that safety measures are followed
• Provide direct support to community members accessing Siloam Mission’s Winter Pop Up shelter services
• Demonstrate harm reduction practices
• Support the team in general housekeeping duties, such as cleaning floors, cleaning and sanitizing bathrooms, emptying garbage cans, etc.
• Incorporate a Housing-Focused approach when working with community members
• Use a Behaviour-based approach while providing support to community members, and Restorative Practices when dealing with behavioural issues
• Respond appropriately to emergency situations that occur within the Winter Pop Up
• Participate in and complete all mandatory and recommended training as per Siloam Mission standards
• Adhere to all Siloam Mission policies and procedures
• Represent Siloam Mission in a professional manner through embracing our Mission and Values
• Confirm community members take all personal belongings and baggage upon exit to ensure readiness for Drop In opening

QUALIFICATIONS

• Post-secondary degree or diploma in relevant social services or an equivalent relevant experience
• Minimum 1 year experience working effectively with marginalized populations experiencing homelessness, and ability to build trust and rapport with diverse populations
• Minimum 1 year experience and demonstrated ability to lead medium teams (approximately 5–15 people) and promote collaboration and teamwork
• Experience working with individuals with mental health struggles and/or addictions an asset
• Certification in or demonstrated knowledge of Cultural Awareness, Anti-Oppressive Practice, NVCI, ASIST, First Aid, Mental Health First Aid, Trauma Informed best practices

KNOWLEDGE, SKILLS AND BEHAVIORS

• Experience supporting individuals who have experienced mental health challenges, addictions and trauma
• Knowledge of harm reduction practices and ability to work within a harm reduction framework
• Knowledge of community resources for homelessness, health, mental health and substance use
• Demonstrated knowledge of cultural awareness, anti-oppressive practice, and trauma-informed best practices, including awareness of colonization and its impact on Indigenous peoples
• Ability to work respectfully and inclusively with people of diverse abilities, backgrounds, and life situations, while promoting a welcoming and culturally aware environment
• Ability to lead and support a medium-sized team, including effective collaboration and delegation
• Ability to liaise effectively with leadership and management
• Skill in interpreting verbal and non-verbal behavior to understand others’ feelings, needs, values, and opinions
• Ability to assess the physical space and people within it, identifying areas for improvement and opportunities to provide support
• Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness
• Ability to stay calm and solution-focused during conflict, crisis, emergencies, hostility, or high-pressure situations
• Warm, empathetic, and patient communication style that builds trust and rapport
• Exceptional ability to communicate clearly and adapt messages so others can understand quickly and easily
• Demonstrated understanding of personal space and ability to model appropriate professional boundaries
• Ability to mitigate and respond to threats to safety and security of staff and community members
• Excellent critical thinking, problem-solving, and decision-making skills, including quick assessment and response in fast-paced environments
• Strong attention to detail, with the ability to complete accurate documentation and maintain safety and cleanliness standards
• Proficiency with MS Office and data entry
• Commitment to completing mandatory or recommended training, as well as ongoing learning

RELATIONSHIPS

• Works closely with Leadership and Management, Drop-in Staff, Community Members, and various departments of Siloam Mission.

WORKING CONDITIONS

• Working hours: Shifts are 12 hours (8 a.m. – 8 p.m.) overnight on a rotational schedule. An averaging agreement is in place to ensure a standard 80-hour bi-weekly pay.
  • Term from October 14 – March 31 (Winter Pop Up opens November 1);
  • 2 – 3 week training period provided prior to opening;
• Overtime may be offered when necessary.
• Work requires standing, and walking over extended periods of time.
• Periodically lifting of up to 50lbs occasionally.
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

Please send a cover letter and a resume to [e-mail].

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