Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local veterinary hospital is seeking a full-time Client Care Representative in Lake Country. Responsibilities include creating a welcoming environment, answering calls, managing appointments, and providing exceptional customer service to clients and their pets. Starting compensation is $18.00 per hour, with opportunities for career growth and employee benefits.

Benefits

Competitive wages

Employer match (5%) group RRSP plan

Wellness days and vacation time

Annual uniform allowance

Referral Bonus Rewards

Generous personal pet care discounts

Qualifications

• Experience in a veterinary or customer service environment is an asset.
• Willingness to learn about veterinary services.
• Ability to manage a multi-line phone system.

Responsibilities

• Create a welcoming environment for clients and pets.
• Answer phone calls and book appointments.
• Manage email correspondence and internal messages.
• Process invoices and payments.
• Maintain cleanliness in the reception and common areas.

Skills

Customer service

Organizational skills

Communication

Multitasking

Job description

Overview

Veterinary Reception, Client Care
Location: Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service-focused Client Care Representative to join our team. This opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated.

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Answer a multi-line phone system and track and book appointments effectively
• Place outbound calls to pet parents for follow-up and future appointment bookings
• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages
• Admit and discharge pet patients
• Invoicing/billing; create estimates and explain fees, obtain pet owner confirmation and process payments
• Schedule appointments
• Provide excellent customer service and a genuine ability to put people at ease
• Demonstrate strong organizational skills
• General housekeeping duties; maintain cleanliness of reception area, pet holding areas and common areas, including the removal of animal waste
• Willingness to learn more regarding veterinary services, updated medical office procedures and assist the veterinary staff with various tasks and treatments

Compensation

Compensation: Starting at $18.00 per hour, and go up based on relevant experience.

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture of Wellness and Appreciation
• Competitive wages and benefits
• Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And more!

Email: [e-mail]

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Note: VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.