Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

VCA Animal Hospitals; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary service provider is seeking a full-time Client Care Representative in Lake Country, BC. The ideal candidate will create a welcoming environment for clients and pets, manage appointments and correspondence, and support the veterinary team. Starting pay is $18.00 per hour, with additional benefits including wellness days and a retirement plan.

Benefits

Competitive wages and benefits

Employer match (5%) group RRSP plan

Generous personal pet care discounts

Wellness days and vacation time

Qualifications

• Ability to answer a multi-line phone system and track and book appointments.
• Willingness to learn regarding veterinary services and assist Veterinary staff.
• Experience with invoicing/billing and processing payments.

Responsibilities

• Create a warm and welcoming environment for clients and pets.
• Respond and manage email correspondence with clients and veterinarians.
• Admit and discharge pet patients while managing cleanliness.

Skills

Excellent customer service skills

Strong organizational skills

Job description

Veterinary Reception, Client Care Location: Lake Country, BC (north of Kelowna)

Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service-focused Client Care Representative to join our team. This great opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities for this role are:

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multi-line phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas, including the removal of animal waste
• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

Schedule

Features 10hr shifts, based on current team preferences. Shifts rotate through mornings and evenings, with shared weekend shifts. Opportunities for permanent evenings are always available, should a night owl with a preference for these shifts present themselves. Otherwise, the sharing of evening and weekend shifts helps to maintain a healthy work-life balance for ALL!

Compensation

Starting at $18.00 per hour, and up based on relevant experience.

What VCA Canada Offers

• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• Referral Bonus Rewards
• E-tools to assist with meditation, better sleep, exercise and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• Generous personal pet care discounts
• And more!

Email

Wally Shishakly, Assistant General Manager, [e-mail] f or further information , or click Apply Now!

Apply Now

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