Veterinary Client Care Specialist, Referral Coordinator, Western Veterinary Specialist & Emerge[...]

VCA Canada; Calgary; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary service provider in Calgary is looking for a Veterinary Client Care Specialist, Referral Coordinator to join their team. This full-time hybrid role requires excellent customer service skills, strong organizational abilities, and experience in a veterinary setting. Responsibilities include managing referrals, scheduling appointments, and ensuring clients and pets feel welcomed. The position offers various employee benefits, including an RRSP program, paid wellness days, and discounts on pet care.

Benefits

RRSP Employer Group Match Program

Paid membership and dues

Paid wellness days, sick days and vacation time

Employee assistance program

Referral Bonus Rewards

Generous personal pet care discounts

Discounts on shopping and wellness apps

Qualifications

• High School Diploma required.
• Fluency in English for effective communication.
• Experience in client service within a veterinary practice preferred.

Responsibilities

• Ensure a welcoming atmosphere for clients and their pets.
• Manage referrals and track appointments using electronic applications.
• Support the Client Care Specialist team.

Skills

Excellent customer service skills

Strong organizational skills

Ability to handle client inquiries

Fluent in English (Reading, Writing and Oral)

Education

High School Diploma

Veterinary Office Assistant certificate or related education

Tools

Microsoft Office

Job description

Veterinary Client Care Specialist, Referral Coordinator

Location: Calgary, AB

Hybrid Position

Western Veterinary Specialist & Emergency Centre is welcoming a Client Care Specialist, Referral Coordinator Hybrid to join our hospital. This full-time opportunity includes a range of responsibilities which directly contribute to the efficient and effective daily operation of the hospital.

Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Working alongside our Client Care Team and our Lead Referral Coordinator, this hybrid position will include being involved in the management of all referred cases in order to enhance the client’s experience with the hospital. The referral coordinator will perform all daily duties involved in serving clients, including using electronic applications to manage referrals, track appointments, and book appointments.

• Create a warm and welcoming environment for our patients and pet parents
• Ability to answer a multiline phone system and track and book appointments effectively
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• Scheduling and confirming appointments.
• Processing incoming referrals.
• Handling client inquiries.
• Providing client education materials.
• Work with clients and veterinarians to resolve problems.
• Support our Client Care Specialist team and should be familiar with all operations within this team.
• Act as an ambassador, representing all staff/services offered in the practice.

What do you need?

• High School Diploma
• Fluent in English (Reading, Writing and Oral)
• Working knowledge of Microsoft Office, Excel, and email
• Experience in client service in a Veterinary practice
• Preference given for experience in a Specialty/Referral veterinary hospital
• Veterinary Office Assistant certificate or related education preferred

What We Can Offer You!

• RRSP Employer Group Match Program! Saving for your future just got easier with VCA Canada
• Paid membership and dues
• Paid wellness days, sick days and vacation time.
• Employee assistance program
• Referral Bonus Rewards!
• Generous personal pet care discounts
• And extra perks like shopping discounts and cool wellness apps!

Select Apply Now