Vendor Relationship Manager - Property Claims

Aviva; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading insurance company in Canada is seeking a Vendor Relationship Manager to enhance vendor performance and manage risks. The role requires 3+ years in similar positions, strong analytical skills, and proficiency in Excel and PowerPoint. You will be responsible for vendor inquiries, performance tracking, and coordination during events. Competitive compensation and a compelling rewards package are offered.

Benefits

Competitive salary

Annual bonus eligibility

Retirement savings plan

Health benefits

Competitive vacation package

Qualifications

• 3+ years in a Relationship Management, Vendor Management, Account Management, or similar roles.
• Operational Improvement and/or Project Management certification preferred.
• Significant metric/result-driven mentality with a bias for speed and action.

Responsibilities

• Be the point of contact for vendor-related inquiries.
• Track and analyze data to assess vendor performance.
• Resolve vendor-related complaints and disputes.

Skills

Relationship Management

Vendor Management

Account Management

Analytical Skills

Change Management

Education

University degree in business, finance or related field

Tools

Excel

PowerPoint

Job description

Overview

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you aspire to drive continuous and steady improvement of our vendor KPI’s and to serve as the primary interface for vendor relationships? Our vendors are an extension of Aviva and directly contribute to the overall customer experience, this role focuses on managing risks associated with vendor outsourcing, using data to deliver successful business outcomes and identify areas of opportunity. Does this interest you? If so, read on!

What you'll do

• Be the point of contact for vendor-related inquiries

• Track, develop and analyze data to assess vendor performance; identify trends and gaps so as to steadily improve business metrics such as NPS, cycle time and indemnity spend

• Resolve appropriate vendor coverage

• Use financial data to identify, assess and propose savings opportunity and build detailed business plans outlining business recommendations

• Assist with the resolution of vendor related complaints and disputes

• Provide operational oversight for negotiations of vendor agreements, SLAs and contract evaluations in conjunction with Procurement, Aviva Legal and applicable cross-functional teams and ensure that strategy activities include supplier governance

• Conduct quality assurance reviews as required and share findings with the appropriate parties

• Lead the development of tools and templates to support the ongoing strategy

• Ensure accurate and impactful risk identification, evaluation, continuous monitoring and escalation protocols to support management of vendor relation/management deficiencies and mitigation of client and operational risk

• Regularly evaluate and assess vendor relationships and contracts, based on ongoing needs, to ensure efficient value, quality and innovation

• Coordinate vendor-related efforts during catastrophic events with a focus on proactivity and speed while ensuring specific reporting needs are being met

• Act as a Change Champion, drive continuous improvement of vendor performance and engage the community for feedback.

• Participate in in-person Client and team meetings

What you'll bring

• 3+ years in a Relationship Management, Vendor Management, Account Management, or similar roles

• Preferably, possesses a university degree in business, finance or other related field

• Operational Improvement and/or Project Management certification preferred

• Significant metric/result-driven mentality, with a bias for speed and action

• Strong analytical skills, with the ability to translate data into insights. Proficient with Excel and PowerPoint

• Your approach is positive and contagious

• Understanding of finance fundamentals

• Proven track record of delivering major and balanced financial savings and customer experience improvements

• Validated sophisticated leadership skills

• Validated courage and self-confidence

• Ability to mediate conflict and resolve issues with by identifying alternative solutions

• Strong change management skills and comfortable evolving in an environment where change is the norm

What you’ll get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.