user support technician

Travlink Employment Consulting and Travel Ltd.; Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

An employment consulting firm in Vancouver is seeking a Technical Support Analyst to provide comprehensive support for computer systems and networks. The ideal candidate will have a college certificate, at least 1 year of relevant experience, and strong skills in communication and multitasking. Responsibilities include troubleshooting issues, providing training, and managing incidents in a fast-paced environment. Health benefits included.

Benefits

Dental plan

Health care plan

Paramedical services coverage

Qualifications

• 1 to 2 years of experience in technical support.
• Knowledge of desktop applications and operating systems.

Responsibilities

• Report on the performance of computer systems.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users.
• Manage incidents effectively.

Skills

Client focus

Excellent oral communication

Excellent written communication

Ability to multitask

Time management

Initiative

Education

College, CEGEP or other non-university certificate

Tools

MS Office

SharePoint

Database software

Job description

Work terms

• Work Term: Temporary
• Work Language: English
• Hours: 32 hours per week
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 1 year to less than 2 years

Work setting

• Consulting firm
• General office
• Private company, corporation or industry
• Office building

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Android
• iOS
• MAC
• Internet
• Desktop applications
• File management software
• Multimedia software
• Presentation software
• Communication software
• Image editing software
• Business diagram software
• Desktop publishing software
• Database software
• Mac OS
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage