User Support Technician

BYTEMINDS IT SERVICES INC.; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology support firm is seeking a User Support Technician in Mississauga, ON. The role involves providing access to computer networks, reporting performance issues, and training users on technical concerns. Candidates should have a college education and experience in ICT support for at least 7 months. This is a full-time, permanent position with a pay rate of $36.05 per hour, available to Canadian residents and others with valid permits.

Qualifications

• Experience of 7 months to less than 1 year in user support.
• Ability to consult user guides and technical manuals.
• Skills in providing advice and training to users.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Participate in the redesign of applications and other software.

Education

College/CEGEP

Job description

User support technician

Job Details

Posted on February 10, 2026.

Employer: BYTEMINDS IT SERVICES INC.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Qualifications

Education: College/CEGEP

Experience: 7 months to less than 1 year

Location

• Mississauga, ON L4T 4E5
• Work location: On site

Salary

$36.05 per hour / 37.5 hours per week

Employment Terms

Permanent employment, full time

Work Schedule

Early morning, Morning, Day, Weekend, Shift, On call

Who can apply

• Canadian citizens and permanent or temporary residents of Canada
• Other candidates, with or without a valid Canadian work permit

Advertised until

2026-03-03