user support technician

JK Contracting and Consulting; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A technology consulting firm in Burlington is seeking a Technical Support Specialist. This role involves assisting users with computer issues, providing training, and maintaining support logs. Candidates should have 1 to 2 years of experience and proficiency in MAC and Windows systems. The position must be performed on site with no remote work options.

Qualifications

• 1 to 2 years of relevant experience required.
• Strong knowledge of computer and technology.

Responsibilities

• Respond to users experiencing difficulties with their computers.
• Consult user guides and technical manuals for solutions.
• Provide advice and training to users.
• Maintain a log of problems and solutions.
• Participate in software redesign.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use.

Skills

Technical support

Problem-solving

User training

Network support

Education

College/CEGEP

Tools

MS Office

MS Windows

MAC

Job description

Overview

Languages

English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Qualifications

Experience and specialization

Computer and technology knowledge

• MAC
• Web service design
• MS Office
• MS Windows