user support technician

WheatCity Mobile Mart; Brandon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A retail store in Brandon, MB, is seeking a User Support Technician to manage user support and technical issues on-site. The role requires a secondary school graduation certificate and 1-2 years of relevant experience. Responsibilities include troubleshooting computer systems, reporting performance, and providing user training. Offer includes a permanent, full-time position with a salary of $25.00 per hour. This is an immediate start position; applicants must be authorized to work in Canada.

Qualifications

• 1 year to less than 2 years of experience in user support and technical troubleshooting.
• Excellent communication skills and ability to consult user guides.
• Experience with setting up and managing computer systems.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with their computers.
• Provide advice and training to users in response to identified difficulties.
• Set up equipment for employee use, ensuring proper installation.
• Perform web-server backup and recovery operations.

Skills

User support

Technical troubleshooting

Customer service

Education

Secondary (high) school graduation certificate

Job description

Job Title

user support technician

Employer

WheatCity Mobile Mart

Posted Date

December 24, 2025

Location

Brandon, MB R7A 5B5
Work location: On site

Salary

$25.00 per hour – 40 hours per week

Employment Terms

Permanent full‑time – Flexible hours – Starts as soon as possible

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On Site

Work must be completed at the physical location. No remote option.

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web‑server backup and recovery operations
• Provide customer service
• Manage incidents

Who can apply for this job?

You can apply if you are:

• A Canadian citizen
• A permanent resident of Canada
• A temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada.

Advertised until

2026-01-13