Underwriting Operations Associate (12M Contract)

CNA Insurance; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Calgary, Alberta, seeks an Underwriting Assistant to support underwriters with critical tasks including initial analysis, endorsement referrals, and policy management. The ideal candidate will have a strong understanding of underwriting processes, excellent analytical and communication skills, and at least three years of relevant experience. Knowledge of both English and French is a plus. This role offers an opportunity to contribute to important operational processes within the firm.

Qualifications

• Minimum of three years of related work experience in an office environment.
• Bilingual proficiency in English and French is an asset.

Responsibilities

• Perform initial underwriting analysis and documentation.
• Handle majority of endorsement referral requests without underwriting involvement.
• Establish support needs for new and renewal policies.
• Analyze account-specific information for Underwriter review.
• Liaise between the field and processing centers.
• Coordinate account processing and servicing.
• Lead pre-renewal meetings.
• Prepare and execute underwriting/pricing exhibits.
• Manage account documentation and ensure file completeness.
• Communicate with external producers/customers.

Skills

Knowledge of Property and Casualty underwriting

Strong time management

Analytical skills

Strong communication skills

Customer service experience

Microsoft Office Suite

Ability to advise and coach others

Education

High school diploma or GED

Bachelor's degree

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Under general supervision, is responsible for providing Underwriters with information necessary to make prudent underwriting decisions and to support the underwriting lifecycle from pre-submission through policy issuance and renewal (marketing, underwriting analysis, sales, service and administrative).

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Performs initial underwriting analysis and documentation inclusive of summarizing insured operations, set up and run initial pricing analysis.
• Handles majority of endorsement referral requests without underwriting involvement such as analyzing and resolving endorsement referrals, make recommendations independently including agency engagement for clarification or missing information.
• Establishes support needs for new and renewal policies (i.e., identify and gather relevant account information to quote or issue policies) with minimal interaction of Underwriter.
• Analyzes account specific information and summarizes information and findings for Underwriter review (i.e. loss information, description of operations, financials, risk control reports).
• Works as a liaison between the field and processing centers to ensure timely account set-up, clearing, rating, issuance and renewal prep activities.
• Coordinates account processing and servicing.
• Leads pre-renewal meetings to build renewal schedule of key activities (missing information, updated applications, etc.).
• Independently prepares and executes underwriting/pricing exhibits including updated exposures, rating and pricing worksheets, and updated account information.
• Manages account documentation and ensures file completeness and quality (correspondence, proposals, agreement letters, endorsements, cancellations, etc.).
• Communicates with external producers/customers and serves as the first-line point of contact on account related matters while proactively identifying opportunities for up sell or account rounding.

Skills, Knowledge and Abilities

• Knowledge of Property and Casualty underwriting including insurance products, policy processing procedures and documentation.
• Strong time management, analytical and communications skills.
• Demonstrated ability to work independently on multiple tasks.
• Strong capability to advise and coach others.
• Demonstrated customer service experience and the ability to interact with a wide-variety of people on a daily basis in person, via telephone and email.
• Strong knowledge of Microsoft Office Suite as well as other business-related software.

Education and Experience

• High school diploma, GED or equivalent experience. Bachelor's degree preferred.
• Typically a minimum of three years of related work experience in an office environment.
• Bilingual proficiency (English and French) are considered assets.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.