Travel-Savvy Customer Experience Pro (On-Site)

Concentrix; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Halifax is hiring for a Customer Service Representative to engage with customers on travel inquiries and provide exceptional support. The role involves processing transactions, answering questions, and delivering a positive customer experience. Ideal candidates are passionate about travel, have sales or service experience, and possess strong communication skills. This position promises personal and career development within a supportive and diverse team environment.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

Mentorship programs

DailyPay enrollment option

Qualifications

• Passion for travel with experience preferred.
• Sales/service experience in retail or helping businesses preferred.
• At least 3 years of travel experience preferred.

Responsibilities

• Receive incoming contacts from customers interested in travel.
• Determine customer reservation needs using standard techniques.
• Greet customers professionally with a smile.

Skills

Travel savvy

Sales/service experience

Proficiency in multi-system environment

Typing 35 wpm

Proficiency in fast-paced multi-tasking

Education

High school degree or equivalent

Tools

GDS experience

Job description

A leading customer service provider in Halifax is hiring for a Customer Service Representative to engage with customers on travel inquiries and provide exceptional support. The role involves processing transactions, answering questions, and delivering a positive customer experience. Ideal candidates are passionate about travel, have sales or service experience, and possess strong communication skills. This position promises personal and career development within a supportive and diverse team environment.