Travel-Ready Service Support Analyst (Automotive SaaS)

PBS SYSTEMS; Calgary; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

A leading software provider is seeking a Service Support Analyst in Calgary to provide excellent support to clients using their service software. Responsibilities include handling customer inquiries, documenting interactions, and collaborating with teams for service delivery. The ideal candidate has a high school diploma and strong computer and communication skills. This role offers competitive compensation of $42,000 – $52,000 per year, internal promotion opportunities, and is expected to travel throughout Canada and the USA for one week each month.

Benefits

Internal promotion and growth opportunities

Education and personal development support

Free parking

Staff events

Great referral bonus

Staff discounts with GM, Dell, and more

Qualifications

• Valid driver’s license.
• Previous customer service, helpdesk or dealership experience is considered an asset.
• Strong understanding of dealership operations within the Parts Department.

Responsibilities

• Handle incoming issues through all support channels and ensure timely resolution.
• Log and document all customer interactions within ticketing system.
• Collaborate with other departments to streamline service delivery.

Skills

Excellent computer skills with proficiency in Microsoft products

Excellent communication and listening skills

Strong decision making and analytical abilities

Effective time management and organization skills

Detail orientation

Ability to work independently and within a team environment

Education

High school diploma

Tools

Microsoft Windows 10/11

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

A leading software provider is seeking a Service Support Analyst in Calgary to provide excellent support to clients using their service software. Responsibilities include handling customer inquiries, documenting interactions, and collaborating with teams for service delivery. The ideal candidate has a high school diploma and strong computer and communication skills. This role offers competitive compensation of $42,000 – $52,000 per year, internal promotion opportunities, and is expected to travel throughout Canada and the USA for one week each month.