Travel Agency Operations Leader

Expedia Cruises Airdrie; Airdrie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A local travel agency in Airdrie is looking for an experienced manager to oversee daily operations. The ideal candidate will have 2 to 3 years of experience, strong leadership skills, and the ability to develop marketing strategies. Responsibilities include managing staff, planning budgets, resolving customer complaints, and ensuring overall operational efficiency while fostering positive environmental outcomes. This role is critical for enhancing customer satisfaction and driving business growth.

Qualifications

• Experience: 2 years to less than 3 years of relevant experience.
• Strong leadership skills to manage staff and operations.
• Ability to develop strategic marketing plans.

Responsibilities

• Direct and control daily operations.
• Manage staff and assign duties.
• Study market research to inform business strategies.
• Develop and implement marketing strategies.
• Plan budgets and monitor revenues and expenses.
• Resolve customer requests and complaints.
• Recruit, hire, and supervise staff.
• Oversee payroll administration.
• Lead efforts resulting in positive environmental outcomes.

Job description

A local travel agency in Airdrie is looking for an experienced manager to oversee daily operations. The ideal candidate will have 2 to 3 years of experience, strong leadership skills, and the ability to develop marketing strategies. Responsibilities include managing staff, planning budgets, resolving customer complaints, and ensuring overall operational efficiency while fostering positive environmental outcomes. This role is critical for enhancing customer satisfaction and driving business growth.