Transportation Assistant

Ottawa Student Transportation; Ottawa; On-site; CAD 54,000 - 68,000; Full time

Job summary

A local transportation service in Ottawa is seeking a Transportation Assistant to provide customer support and assist with transportation planning. The ideal candidate should have a Secondary School diploma and 2 years of relevant experience. Technical proficiency in transportation software is required. This full-time position offers a salary between $54,096 to $67,595 per year, along with a comprehensive benefits package.

Benefits

Dental care

Extended health care

On-site parking

Vision care

Qualifications

• Minimum of two years of customer service or transportation experience.
• Effective telephone etiquette; strong interpersonal and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Support planning and administration of transportation routes.
• Provide telephone support to customers and general public.
• Offer administrative support for operations and activities.

Skills

Customer service

Interpersonal skills

Communication skills

Organization

Technical skills (transportation software)

Judgment and diplomacy

Education

Secondary School diploma

Tools

BusPlanner

Microsoft Office

Job description

Overview

Ottawa Student Transportation (OSTA) is seeking a highly organized, customer-focused, dedicated individual to join our team as a Transportation Assistant. We have one term position available to begin as soon as possible, ending August 31, 2026.

Position Details

• Location: 1547 Merivale Road, Ottawa, ON
• Work Schedule: This is an in-person position, performed at the OSTA office. It is 35 hours per week, 12 months per year. OSTA’s operational hours are 8:00 a.m. to 5:00 p.m., Monday to Friday, with staggered shifts to ensure adequate coverage. During peak periods, (e.g., the start of the school year), additional hours may be requested to maintain customer service levels.
• Start Date: As soon as possible
• Salary Range: $54,096 to $67,595

About OSTA

OSTA is committed to managing and delivering safe, effective, and efficient student transportation services. We serve 75,000 students daily from the Ottawa Catholic and Ottawa-Carleton District School Boards. Learn more about OSTA.

Position Summary

Under the direction of the Transportation Coordinator, the Transportation Assistant ( ) plays a key role in supporting the planning and administration of transportation routes and services for OSTA customers. This front-line position involves providing telephone support to parents/caregivers, schools, operators, and the general public, as well as offering administrative support for OSTA's operations and activities. Other related duties may be assigned by the Transportation Coordinator.

Qualifications

• Secondary School diploma combined with a minimum of two (2) years of customer service or transportation experience.
• Effective telephone etiquette; strong interpersonal and communication skills (verbal and written).
• Demonstrated tact, judgment, and diplomacy in a high energy environment.
• Excellent organizational skills and ability to effectively manage multiple priorities.
• Proven ability to work independently with minimal supervision and to multi-task effectively.
• Technical skills: Proficiency in transportation software (e.g., BusPlanner), database management, spreadsheets, word processing, and email. Knowledge of provincial legislation related to student transportation and pertinent board and department policies is essential. Superior map reading skills and excellent knowledge of zone routes, traffic patterns, and volume are also required.
• Willingness to work flexible and extended hours, including evenings and weekends, to meet work demands during peak periods.

Important Information

• This is a unionized position offering a comprehensive benefits package; applications will be considered in accordance with the collective agreement.
• Application Deadline: Monday, September 8, 2025, by 11:59 PM EST.
• To Apply: Please email your cover letter and resume to . Only .doc or .pdf formats will be accepted.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. Persons with disabilities who require accommodation in the application or interview process should email their request to [e-mail].

Job Types: Full-time, Fixed term contract; Contract length: 12 months

Pay: $54,096.00-$67,595.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Work Location: In person