Training Specialist, Business Innovation and Operations Management, Client & People Services - [...]

Law Society of Ontario; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A legal professional association in Toronto is seeking a Training Specialist to lead a variety of technical and non-technical training initiatives. The role involves developing and executing training programs, coaching staff, and providing education solutions tailored to organizational needs. Candidates must have a Bachelor's degree in Adult Education or a related field and at least 5 years of experience with training programs. The position is hybrid, allowing a blend of remote and on-site work.

Qualifications

• Minimum of 5 years of experience in technology training programs.
• Solid understanding of adult education principles.
• Experience with developing and delivering training solutions.

Responsibilities

• Assess and plan training and education programs based on client needs.
• Consult with managers on the development and delivery of training.
• Evaluate the effectiveness of training solutions.

Skills

Customer service skills

Analytical skills

Project coordination

Communication skills

Presentation skills

Organizational skills

Relationship management

Education

4-year Bachelor's Degree in Adult Education, Business, or a related discipline

Certified Training and Development Professional (CTDP) designation

Tools

Microsoft Office Suite / 365

MS Dynamics

SharePoint Online

Web-based training solutions

Job description

OVERVIEW

JOB PURPOSE:

Acts as a lead for assigned technical and non-technical training initiatives. Provides coaching, training, and education programs in a variety of formats (written documentation, videos, live) in response to identified organizational needs or upon requests from individuals or client groups.

QUALIFICATIONS REQUIRED:

• Requires a 4-year Bachelor's Degree in Adult Education, Business, or a related discipline.
• Certified Training and Development Professional (CTDP) designation is required.
• Requires a minimum of 5 years of experience in the development and delivery of technology training programs.

Professional Knowledge:

• Requires solid understanding of adult education principles and their application to training and education program development and delivery.
• Understanding of the Law Society’s operations and efficiency gains to be achieved through appropriate use of learning interventions.

Technical Skills:

• Requires proficiency in Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
• Requires familiarity with web-based training solutions (e.g., Outstart Trainer, Macromedia Captivate, etc.).
• Previous experience in an MS Dynamics environment, as well as SharePoint Online.

Competencies:

• Customer service skills.
• Analytical and problem-solving skills for the purpose of needs assessment, program development and delivery.
• Project coordination, prioritization, and time management skills.
• Interpersonal, oral, and written communication skills to assess client needs and develop appropriate training solutions, and the ability to communicate in individual and group settings.
• Presentation skills.
• Organizational and multitasking skills with attention to detail.
• Relationship Management.

KEY ACCOUNTABILITIES

Client / Customer Service Planning & Delivery:

• Assesses the need for and plans strategies around the development and delivery of end-user training and education programs (via coaching, in-house and third-party classroom training, written documentation & how to guides, e-modules, etc.)
• Consults with department managers and staff on the development, delivery, and ongoing maintenance of business and department specific requirements, including the creating and continuous improvement of comprehensive end-user documentation to support corporate training, process mapping, quality improvement and general review.
• Identifies, plans, delivers, and evaluates the effectiveness of training solutions that may be required in response to organizational change, new or altered processes, introductory sessions for new employees, “refresher” courses for existing staff, hardware / software implementations, and other opportunities that may arise.
• Plans and executes joint projects in collaboration with internal stakeholders.
• Maintains records of training activities, materials developed, user progress, and training program effectiveness.
• Uses generally accepted training design and delivery approaches (i.e., instructional systems design, Accessibility for Ontarians with Disabilities Act (AODA) compliance).

Financial Responsibility:

• Conducts cost/benefit analysis and develops specifications and recommendations regarding the purchase of training, education, e-learning, and technical training programs provided by external vendors and other purchases that support business protocols and technologies.
• Compares in-house services for specific projects.
• Monitors expenditures and reports variances to the Manager.
• Administers contracts with outsourced service providers within approved budgets.

Research and Team Membership:

• Contributes to the development and monitoring of qualitative and quantitative performance standards using proven evaluation techniques (e.g., reaction, learning, transfer, results, etc.).
• Remains abreast of current trends and developments in adult education, e-learning, and business and quality improvement initiatives aligned with training best practices.
• Contributes to the analysis and proactive planning of immediate and longer-term training needs, business process improvement opportunities, and related training requirements.
• Maintains a solid grasp of the Law Society’s mandate, structure, basic processes, and changes/challenges affecting the organization to understand and respond to client needs.

WORKING ARRANGEMENT

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.

OUR COMMITMENT

The Law Society of Ontario is an equal opportunity employer that is committed to diversity and inclusion. We welcome applications from persons representing the diversity of our community. We are committed to creating an accessible, barrier-free and inclusive workplace and are committed to continuing compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.

If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at [e-mail] or call 416-947-3475. We appreciate all interest and will directly contact candidates under consideration.