Training and Compliance Manager - Security Concierge Services

PILLAR SECURITY SERVICES; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading security firm in Downtown Toronto is seeking a highly motivated Security Dispatch Operator. This full-time, permanent position involves monitoring incidents and ensuring compliance with safety regulations. Candidates must have at least one year of experience and strong communication skills. Benefits include health care, life insurance, and exclusive discounts.

Benefits

Dental care

Extended health care

Life insurance

On-site parking

Company-wide Recognition Program

Qualifications

• Minimum of 1 year of SOC Experience required.
• Open availability for various shifts including days, afternoons, and nights.
• Ability to work productively in a team.

Responsibilities

• Ensure sufficient staff respond to high-risk incidents.
• Conduct random checks on radio and CCTV.
• Provide clear communication to security staff.

Skills

Strong verbal and written communication skills

Quick learning skills

High attention to detail

Strong interpersonal skills

Education

Educational background in Law enforcement, Police Foundations, or related subjects

Tools

MS Word

Excel

Microsoft Outlook

CCTV

Access Control Systems

Job description

Position overview

Paragon Security is seeking highly motivated individuals for Security Dispatch Operator positions in retail/office tower buildings located in Downtown Toronto. Hours are all shifts (days, afternoons, nights and rotational).

Details

• Position: Full Time, Permanent – Security Dispatch Operator
• Site Type: Commercial – Corporate Towers
• Location: Toronto, Downtown
• Schedule: Days/Afternoons/Nights or Swing
• Hours: 40-44 hours per week
• Payrate: $20.65/hour

Qualifications

• Must have a minimum of 1 year of SOC Experience
• Open availability: days/afternoons/nights, 7 days a week
• Educational background in Law enforcement, Police Foundations, Security and Investigations, Criminology, or related subjects is considered an asset
• Strong verbal and written communication skills
• Quick learning skills to learn various software and programs per site requirements (intermediate computer skills)
• High attention to detail and observational awareness
• Strong interpersonal skills and emotional intelligence; ability to work productively in a team

Technical Skills

• Proficiency with MS Word, Excel, and Microsoft Outlook
• Knowledge of security technology (CCTV, Access Control, Fire Alarm, Intrusion, Incident Management, and other security systems)
• Knowledge of applicable federal, provincial, and municipal security regulations

Major Responsibilities

• Ensure sufficient staff respond to high-risk incidents and emergencies
• Conduct random checks on radio and CCTV to verify staff post coverage
• Enforce property standards and rules in a reasonable manner
• Monitor compliance with patrol schedules
• Provide clear and concise communication to security staff
• Record information in detailed and factual logs
• De-escalate crises and liaise with emergency personnel when needed
• Dispatch staff to calls for service and monitor situations via CCTV
• Maintain the Communication and Dispatch Log
• Have Emergency Response Checklists and Action Plans readily available
• Ensure CCTV layouts are visible and SOC equipment remains in designated areas

Benefits

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Exclusive discounts on products, events, and services
• Company-wide Recognition Program
• Overtime pay
• Additional travel and wellness benefits as applicable

Equal Opportunity: Paragon Security is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind as outlined by law.