Tim Hortons Associate

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming and entertainment company located in Ontario seeks a full-time Tim Hortons Associate. This position involves delivering exceptional guest service and ensuring product quality. Candidates should have at least one year of customer service experience, work well in a team, and be able to manage tasks in a fast-paced environment. The job offers competitive hourly pay and comprehensive benefits to full-time employees. Opportunities for development and career advancement are also available.

Benefits

Full benefits package

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• One year or more experience in customer service.
• Ability to present themselves professionally.
• Ability to stand for long periods and lift heavy items.

Responsibilities

• Provide exceptional guest service with visual cues.
• Deliver consistent and friendly service.
• Prepare food products minimizing waste.
• Adhere to quality standards and policies.

Skills

Customer service experience

WHMIS knowledge

Food and beverage service knowledge

Cash handling

Ability to work under pressure

Teamwork

Job description

Description

Position at Casino Rama Resort

Job type: Full-time

Hourly Pay: Start: $17.85 520 Rate: $20.08 1-Year Rate: 22.31

Shift: Swing Wednesday/Thursday Off, Friday - Tuesday 16:30 - 00:30

Your Role

Tim Hortons Associate is committed to delivering exceptional service and creating memorable guest experiences. This position is focused on supporting and contributing to the success of Tim Hortons.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what its like to be on a team that values your vision, skill and energy.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

What You Bring

• One year or more experience in customer service
• WHMIS
• Knowledge of food and beverage service
• Ability to present and conduct themselves in a professional manner
• Cash handling experience using POS system or cashier register
• Ability to work as a team or independently
• Ability to work under pressure in a fast-paced environment
• Ability to stand for long periods of time
• Ability to lift and move up to 50 pounds

Key Responsibilities

• Work as a team to provide exceptional guest service providing important visual cues for guests that make a positive first impression
• Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour, and strong product knowledge
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter
• Prepares all products as required, minimizing food waste, through production of smaller quantities of food more often throughout the day
• Records prepared items and waste on production sheet
• Follows the guaranteed Always fresh procedure to ensure coffee, sandwich and bakery products are always baked fresh and always accurate
• Ensures that all products are prepared and served to the Tim Hortons recipe specification
• Uses proper procedures to ensure the accuracy of every order for every guest
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
• Promptly executes service recovery for any guest concerns or complaints by making it right with the guest regardless of involvement in the issue
• Maintains and demonstrates expert knowledge of food and beverage products, menus, specials, events and promotions across the property
• Regularly takes temperatures of the required products and records in the Time and Temperature log
• Monitors fridge and freezer product inventory and submits order quantities
• Ensures showcase and product needs are always up to par
• Performs all job duties in a safe and responsible manner
• Adhere to all Tim Hortons quality standards and principles and all Casino Rama policies
• Responsible for keeping all work surfaces, chillers and small equipment clean, organized and sanitized
• Ensures all uniform and grooming standards are followed on each shift
• Perform other related and compatible duties as assigned

Get to Know Gateway

Gateway Casinos & Entertainment Limited ("Gateway") is one of the largest and most diversified gaming and entertainment companies in Canada with 30+ gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms. A multi‑pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.