Ticket Centre Representative

Mashreq Bank; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading event ticketing company is looking for a Ticket Centre Representative to assist customers with ticket purchases and inquiries. Ideal candidates should have strong communication skills and a background in customer service. This role involves processing ticket sales, maintaining excellent customer relations, and collaborating with event organizers. Flexible schedules and both full-time and part-time opportunities are available.

Benefits

Competitive hourly wage

Health, dental, and vision insurance

Employee discounts on tickets

Paid training and development

Remote work opportunities

Inclusive work environment

Qualifications

• Minimum of 1–2 years of customer service or sales experience.
• Prior experience with event coordination or ticketing platforms is an advantage.

Responsibilities

• Respond to customer inquiries regarding ticket purchases and policies.
• Process ticket sales, exchanges, and refunds accurately.
• Maintain professionalism while handling customer concerns.
• Collaborate with event organizers to provide accurate information.
• Monitor and manage ticket inventory, reporting issues.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Customer-centric attitude

Proficiency in using computers and ticketing software

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

Microsoft Office Suite

Ticketing software (e.g., Ticketmaster, Eventbrite)

Job description

Job Summary

The Elite Job is seeking a highly motivated and customer-focused Ticket Centre Representative to join our dynamic team. In this role, you will serve as the first point of contact for customers seeking assistance with ticket purchases, event inquiries, and support services. You will play a vital role in ensuring a seamless and enjoyable experience for all clients, whether online, over the phone, or in person. This is an excellent opportunity for individuals passionate about customer service, entertainment, and working in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries regarding ticket purchases, event details, cancellations, and policies.

• Process ticket sales, exchanges, and refunds accurately using ticketing systems and platforms.

• Maintain a high level of professionalism and empathy while handling customer concerns or complaints.

• Collaborate with event organizers and partners to ensure updated and accurate information is provided to customers.

• Monitor and manage ticket inventory, reporting issues or discrepancies to the relevant teams.

• Promote upselling of premium packages or promotional offers where applicable.

• Keep detailed records of customer interactions, transactions, and feedback.

• Participate in training and team meetings to stay informed about upcoming events, system changes, and best practices.

Required Skills and Qualifications

• High school diploma or equivalent required; associate or bachelors degree preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal skills and a customer-centric attitude.

• Proficiency in using computers, ticketing software, and Microsoft Office Suite.

• Ability to multitask and remain calm under pressure.

• Attention to detail and strong organizational skills.

Experience

• Minimum of 1–2 years of customer service or sales experience, preferably in a ticketing or call center environment.

• Prior experience with event coordination, entertainment services, or ticketing platforms (e.g., Ticketmaster, Eventbrite) is an advantage.

Working Hours

• Full-time and part-time positions available.

• Shifts may include evenings, weekends, and holidays based on event schedules and business needs.

• Flexible scheduling is available for the right candidate.

Knowledge, Skills, and Abilities

• Knowledge of popular events, concerts, sports, and entertainment venues is beneficial.

• Ability to quickly learn and adapt to new systems and procedures.

• Problem-solving mindset and ability to think on your feet.

• Ability to work independently and as part of a collaborative team.

• Strong ethical standards, reliability, and punctuality.

Benefits

• Competitive hourly wage with performance incentives.

• Health, dental, and vision insurance (for full-time roles).

• Employee discounts on tickets and merchandise.

• Paid training and professional development opportunities.

• Remote work opportunities available for select roles.

• Friendly and inclusive work environment.

Why Join The Elite Job?

At The Elite Job, we believe in delivering exceptional experiences — not just to our customers, but to our employees as well. We are a people-first company that thrives on innovation, customer satisfaction, and employee growth. If you are looking for a role where your contributions matter and you are passionate about entertainment and service, then you are the perfect fit for our team.

How to Apply

To apply, please submit your resume and a short cover letter outlining your experience and why you are interested in the Ticket Centre Representative role.
Apply via our website or Email your application to us.

Be sure to include Ticket Centre Representative Application in the subject line.