Tenant Services Coordinator

BGIS; Gatineau; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading facilities management provider in Gatineau is seeking a Tenant Services Coordinator to manage small-scale maintenance projects and coordinate office services. The ideal candidate should have a high school diploma, relevant experience, and strong client management skills. This role offers opportunities to interact with clients and manage various service projects in a dynamic environment.

Qualifications

• 1 to 3 years of relevant experience in facility management or related sectors.
• Knowledge of project delivery and tendering processes.
• Ability to interpret contracts and process Purchase Orders.

Responsibilities

• Coordinate small-scale maintenance and workspace changes.
• Process service requests and maintain work order tracking.
• Assist Facility Managers in project management and budgeting.

Skills

Excellent client management

Strong communication skills

Organizational skills

Ability to multitask

Education

High school diploma plus technical or business coursework

Tools

MS Office

CAD skills

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our global team of over 6,500 professionals, we focus on enabling innovation through our services and actively seek new opportunities to benefit our clients' businesses. We manage over 320 million square feet of client portfolios across more than 30,000 locations in North America, Europe, Middle East, Australia, and Asia. Further information is available at www.bgis.com.

Summary

The Tenant Services Coordinator supports BGIS clients by coordinating small-scale maintenance projects, workspace changes, design services, and office services. This role also involves resolving tenant issues related to service projects, and managing scopes, specifications, tendering, financial administration, and contractor performance monitoring for tenant service and base building projects.

Key Duties & Responsibilities

• Receive, process, and validate service requests via telephone, email, and in-person visits; maintain work order tracking.
• Coordinate BGIS and subcontractor teams to deliver tenant services within scope.
• Assist Facility Managers with small-scale tenant service projects, including contractor selection, performance monitoring, budgeting, quality control, and work assignment.
• Review contractual work, report discrepancies to Facility Manager, and process Purchase Orders.
• Interpret client work processes, workplace culture, and policies for effective service delivery.
• Perform other duties as assigned.

Knowledge & Skills

• High school diploma plus technical or business coursework.
• 1 to 3 years of relevant experience.
• Excellent client management and customer service skills.
• Strong communication skills, both verbal and written.
• Knowledge of project delivery and tendering processes.
• Understanding of commercial building systems and construction.
• Organizational, coordination, and documentation skills; ability to multitask.
• Ability to work independently.
• Ability to interpret contracts.
• Proficiency in MS Office; CAD skills are a plus.
• Experience relevant to facility management, infrastructure, or related sectors.

Licenses & Professional Accreditation

• Valid driver’s license (if required).

At BGIS, we value diversity and inclusion as key drivers of our success. We are committed to a barrier-free recruitment process and providing equal employment opportunities for all backgrounds. Promoting diversity remains a fundamental part of our organizational growth.