Bookings Coordinator

Canada Diagnostic Centres (CDC); Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading diagnostic imaging provider in Edmonton is seeking a temporary full-time Bookings Coordinator to enhance patient experiences. In this role, you will manage the scheduling process for diagnostic appointments, support administrative tasks, and collaborate with clinic teams to promote efficient operations. Candidates should possess strong organizational skills, empathy towards patients, and a diploma in a relevant field is preferred. The position offers competitive pay, generous time off, and health benefits.

Benefits

Competitive Pay

Generous Time Off

Health & Wellness Benefits

Learning & Development Opportunities

Comprehensive Onboarding

Retirement Savings Plan

Income Protection

Life Insurance

Qualifications

• Experience scheduling medical appointments in a high-volume call environment.
• Ability to balance multiple priorities in a fast-paced setting.
• Commitment to creating a warm environment for all.

Responsibilities

• Ensure a seamless booking experience for patients.
• Support the medical administrative team with patient check-ins.
• Identify inefficiencies and recommend solutions.

Skills

Patient Scheduling Expertise

Administrative Experience

Cross Functional Capabilities

Technology Proficiency

Compassionate Care Mindset

Education

Diploma or Degree in Business Administration or related field

Tools

Scheduling tools (Qgenda preferred)

Microsoft Office

Job description

Temporary Full-Time Bookings Coordinator (Edmonton)

Edmonton, AB, Canada

Job Description

Posted Friday, January 30, 2026 at 9:00 AM | Expires Thursday, February 5, 2026 at 8:59 AM

At Canada Diagnostic Centres, we are driven by helping Canadians access diagnostic services and providing remarkable experiences to our patients every day. Our care is compassionate, accurate and timely to help patients make progress in their health journey. We live by a mantra of “Remarkable Care. Remarkable Careers.”

We are seeking a temporary full-time Bookings Coordinator to join our Bookings Team at the Westgate Clinic in Edmonton for a six-month pilot. Partnering with clinic and operational teams, the Bookings Coordinator helps create a remarkable patient experience before a visit begins. As the first point of contact, the Bookings Coordinator supports access to diagnostic services by guiding patients through the booking process and preparing them for their exams. When operational needs arise, the Bookings Coordinator also assists with clinic needs, welcoming patients at arrival and helping guide patients through their visit. Bringing compassion and clarity to the coordination of patient care, the Bookings Coordinator helps deliver remarkable care every visit.

What You’ll Be Doing

• Patient Scheduling: Ensure a seamless booking experience by accurately scheduling diagnostic imaging appointments, providing clear pre-exam instructions, and addressing inquiries with empathy.
• Medical Office Administration: Support the medical administrative team, greeting patients and completing check-ins, guiding preparation, maintaining accurate records, and assisting with related administrative tasks as required.
• Improve Processes: Identify inefficiencies, recommend solutions, and contribute to strategic initiatives that strengthen operations.
• Cross-Functional Collaboration: Partner with other departments to meet organizational goals.
• Expand Expertise: Growing leadership capabilities through ongoing learning, development and practice.
• Enhance the Patient Experience: Champion a compassionate, personalized approach that supports a remarkable journey for every patient.
• Uphold Standards and Compliance: Promote adherence to protocols, processes, and regulatory policies.
• Improve Workflows: Share ideas that contribute to more efficient operations and an improved daily experience for both patients and team members.

What We’re Looking For

• Educational Background: Diploma or Degree in Business Administration, Medical Administration, or a related field is considered an asset.
• Patient Scheduling Expertise: Competency coordinating multi-site coverage in a health-care setting, with attention to accuracy in schedules, templates, and documentation, while addressing operational challenges and adapting to changes.
• Administrative Experience: A background scheduling medical appointments in a high-volume call environment, combined with strong organizational abilities to balance multiple priorities in a fast-paced setting.
• Cross Functional Capabilities: A track record of collaborating with clinical and shared services teams.
• Technology Proficiency: Skilled with scheduling tools (Qgenda preferred), Microsoft Office, and other administrative tools.
• A Compassionate Care Mindset: Empathy and professionalism, with a commitment to creating a warm environment for all.
• Continuous Learning and Development: A commitment to continuous learning, with a focus on building expertise and enhancing team performance through knowledge sharing.
• Additional Language Skills: Comfort communicating in more than one language is considered an asset.

What We Offer

• Competitive Pay: A competitive remuneration package in recognition of your contributions.
• Generous Time Off: Vacation pay to help you recharge and balance life.
• Health & Wellness: Medical, dental, and vision benefits, plus access to our Employee & Family Assistance Program for additional resources.
• Learning & Development: Access to training to enhance your professional growth.
• Comprehensive Onboarding: Structured training and coaching from day one.
• Retirement Savings: A matching RRSP/TFSA plan to help secure your financial future.
• Income Protection: Short-term and long-term disability coverage providing peace of mind.
• Life Insurance: Coverage to protect you and your loved ones.

Additional Information

• Position Type: Temporary, Full-Time.
• Contract Period: Approximately six (6) months, with possibility of extension based on results of the pilot phase.
• Hours of Work: Candidates are expected to work shifts scheduled between Monday to Friday from 11:00 a.m. and 7:00 p.m. Availability for occasional Saturday shifts is considered an asset.
• Deadline to Apply: 2:00 AM, February 5, 2026.

About Canada Diagnostic Centres

Canada Diagnostic Centres (CDC) has been a leader and innovator in radiological services offering compassionate, quality diagnostic imaging solutions for over 30 years. With more than 43 radiologist-led community clinics across Alberta, Saskatchewan, Ontario, and British Columbia, we are dedicated to delivering clarity through care.

In 2025, we supported more than 900,000 patients through their diagnostic journey, offering timely services in a warm and comfortable setting. Our expertise spans a full range of imaging and interventional services, including MRI, CT, Ultrasound, Echocardiography, Nuclear Medicine, Mammography, X-Ray, Breast Imaging, Bone Mineral Density, Fluoroscopy, Maternal Fetal Medicine, Pediatric Imaging, Gastrointestinal Studies, and image-guided pain management procedures.

At the heart of our services are collaborative interdisciplinary teams who bring insight, skill, and compassion to every interaction. Inspired by what our teams make possible, we create space for development, provide reliable equipment, and continuously improve.

The same care we extend to our patients and teams carries through to how we welcome applicants. We actively invite applications from individuals of all backgrounds and are committed to equitable hiring practices. If you require accommodations at any stage of the hiring process, please contact us at [e-mail]. We’re happy to work with you to ensure a fair and accessible experience.

Please note that only those selected for an interview will be contacted. All applicants must have legal authorization to work in Canada.