Telephone Operator

Winnipeg Regional Health Authority (WRHA); Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional health authority in Winnipeg seeks a switchboard operator responsible for providing courteous telephone and paging services. Candidates should have at least one year of experience as a telephone operator or receptionist, preferably in a health care setting. Required skills include accurate typing and effective communication. This part-time position offers a competitive salary and in-person work arrangement, starting January 1, 2026, with evening and weekend shifts.

Qualifications

• At least one-year previous experience as a telephone operator or receptionist, preferably in a health care setting.
• Experience in the use of an ATD application preferred.
• Grade 12 education is required.

Responsibilities

• Provide courteous and effective telephone, paging, and inquiry services for the hospital.

Skills

Accurate typing

Excellent command of English

Effective communication skills

Ability to prioritize workload

Education

Grade 12 education

Medical Terminology certificate

Tools

ATD application

Windows environment

Job description

Requisition ID: 393211

Position Number: 20053091

Posting End Date: December 10, 2025

City: Winnipeg

Employer: Concordia Hospital

Site: Concordia Hospital

Department / Unit: Switchboard - CGH

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 01/01/2026

FTE: 0.50

Anticipated Shift: Evenings;Weekends

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $20.701, $21.311, $21.935, $22.578, $23.244, $23.928

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

The switchboard operator is responsible for courteous and effective telephone, paging and inquiry services for the hospital.

Experience

• At least one-year previous experience as a telephone operator or one-year receptionist experience essential, preferably in a health care setting.
• Experience in the use of an ATD application preferred.
• Experience in windows environment essential.

Education (Degree/Diploma/Certificate)

• Grade 12 education.
• Medical Terminology certificate preferred.

Qualifications And Skills

• Accurate typing 40 words per minute.
• Excellent command of the English language both verbal and written.
• Demonstrates effective communication and interpersonal skills.
• Ability to prioritize workload, work independently and made effective decisions.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.