Telehealth Patient and Family Committee - Volunteer

Medavie; Charlottetown; Hybrid; Full time

Job summary

A healthcare service provider is seeking community-minded individuals for a volunteer advisory committee focused on TeleHealth services. Ideal candidates should have recent experience with TeleHealth as a patient or caregiver. Responsibilities include providing input on service improvements and representing community perspectives. Applications are encouraged from all backgrounds for this inclusive role, with a commitment to attend meetings in Dartmouth or remotely.

Qualifications

• Must be 18 years of age or older.
• Community partner representative experience is a plus.
• Previous volunteer experience is an asset.

Responsibilities

• Provide input from a patient and/or family/caregiver perspective.
• Represent community viewpoints to guide TeleHealth service improvements.

Skills

Personal or family/caregiver experience with TeleHealth Services

Ability to view issues from multiple perspectives

Interest in health care services

Job description

Overview

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. EMC also operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides additional accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance. Paramedics in Nova Scotia also participate in programs such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, among others.

There are opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions. EMC is committed to involving citizens in establishing priorities and decisions that matter to them and impact their lives, our community and the sustainability of our health care system.

Position

Position Type: Permanent

Closing date: Emergency Medical Care Inc. (EMC) is seeking 2-4 community-minded individuals for the EMC TeleHealth Patient and Family Advisory Committee to provide input into our TeleHealth Services. No special knowledge or skills are required; the ideal person can use their experience as a patient or family member/caregiver to help shape the care we provide.

Responsibilities

Note: The following items describe the advisory role expectations and related activities:

• Provide input from a patient and/or family/caregiver perspective to TeleHealth Services (Nova Scotia 811, Prince Edward Island 811, Tobacco Free Nova Scotia).
• Represent community or organization partner viewpoints and assist in guiding TeleHealth service improvements.

Qualifications

• Personal or family/caregiver experience with TeleHealth Services within the last 12 months.
• Community or organization partner representative experience is a plus.
• Be 18 years of age or older.
• Ability to view issues from multiple perspectives and share honest, respectful viewpoints.
• Be reflective of the diverse populations and perspectives in the community.
• Previous volunteer experience is an asset.
• Interest in making a positive contribution to health care services.

Additional requirements

• Sign a confidentiality agreement.
• Provide a Criminal Background Check (completed within the past 12 months) or be willing to obtain one.
• Declare any potential conflicts of interest.
• Available to attend daytime business hours meetings in Dartmouth with the option of remote attendance by video/teleconference.
• Be able to commit to attend 3–4 meetings annually. Individuals can live anywhere within Nova Scotia or PEI.

Important notes

These are volunteer positions. Current EMC staff, community health board members and elected officials are not eligible to apply. If interested, please send a letter and/or resume explaining why you are interested and why you should be selected to join the EMC TeleHealth Patient and Family Advisory Committee. Applications can be emailed to [e-mail]. The deadline for applications is August 15, 2025.

Our goal is to be a diverse workforce representative of the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.