Telecom Operator/Dispatcher

Alberta Health Services; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional health authority in Calgary is looking for a Telecom Operator to monitor radio activity, document security requests, and ensure effective communication. Candidates should have Grade 12 completion along with relevant experience and skills in customer service, problem solving, and Microsoft Office. This is a casual/relief position with varied shifts. Competitive hourly salary between $27.82 - $33.93 depending on qualifications.

Qualifications

• Completion of Grade 12.
• Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
• Must be eligible for Solicitor General's Community Peace Officer Level II appointment.

Responsibilities

• Monitor radio activity and receive calls for security requests.
• Provide documentation of Protective Services officers’ activities.
• Coordinate administrative assignments for Protective Services officers.

Skills

Customer service experience

Problem solving

Interpersonal skills

Critical thinking

Telephone skills

Microsoft Office proficiency

Education

Completion of Grade 12

Certificate or diploma in related field

Job description

Your Opportunity

As a Telecom Operator at AHS, you will monitor radio activity and receive calls for security requests. You'll provide timely and efficient documentation of all AHS Provincial Protective Services officers’ activities, work within various information database systems and coordinate the administrative assignment of Protective Services officers working in AHS site. You'll maintain awareness of field activities, ensure pertinent operational information is shared, and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Description

As the Telecommunications Officer you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.

Job Details

• Classification: Telecom Operator/Dispatcher
• Union: AUPE GSS
• Unit and Program: Protective Services
• Primary Location: Southport
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 19-NOV-2025
• Employee Class: Casual/Relief
• Date Available: 29-NOV-2025
• Hours per Shift: Varies
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $27.82
• Maximum Salary: $33.93
• Vehicle Requirement: Not Applicable

Required Qualifications

• Completion of Grade 12.
• Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
• Must be eligible for Solicitor General's Community Peace Officer Level II appointment.

Additional Required Qualifications

• High level of experience with Microsoft Office and email.
• Demonstrated telephone skills.
• 3 – 5 years’ experience in a customer service environment.
• Requires a high degree of customer service, problem solving, interpersonal skills and critical thinking.
• Must have demonstrated experience resolving complex client issues.
• Excellent command of the English language, both written and verbal is required; superior active listening and interpretative skills are required.

Preferred Qualifications

• Valid First Aid certificate, BCLS-HCP training.