Technologist, Configuration Management Customer Support

Bombardier; Dorval; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading aerospace company in Dorval is seeking a Technologist in Configuration Management Customer Support. The successful candidate will support Aftermarket Customer Support, provide technical assistance, and maintain communication with stakeholders. Candidates should have a college diploma in aircraft maintenance, 2-5 years of relevant experience, and be bilingual in English and French. The role offers a competitive salary and benefits, with shift work expected.

Benefits

Insurance plans (Dental, medical, life insurance)

Competitive base salary

Retirement savings plan

Employee Assistance Program

Tele Health Program

Qualifications

• Minimum of a college diploma or civil/military training in aircraft maintenance or aerospace.
• 2 to 5 years of experience in aircraft maintenance or aerospace engineering.
• Ability to communicate complex technical concepts to non-technical audiences.

Responsibilities

• Support the growth of Aftermarket Customer Support.
• Provide technical support and answer customer queries.
• Maintain communication with stakeholders.

Skills

Communication skills

Organizational skills

Knowledge of aircraft systems

Ability to read technical documents

Teamwork

Customer service focus

MS Office proficiency

Knowledge of SAP systems

Bilingual in English and French

Education

College diploma in aircraft maintenance or aerospace discipline

Job description

Overview

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what\'s possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

What are your contributions to the team?

• Support the growth of Aftermarket Customer Support
• Provide technical support, plan and answer Customer queries
• Maintain clear communication with stakeholders, complete your work with high quality standards
• Understand engineering concepts and interpret engineering drawings, specifications, and other technical data sources
• Be compliant, create, maintain critical spare parts attributes and information in SAP Material Master based on supporting engineering data
• Identify potential risks and provide recommendations to mitigate them ensuring they align with organizational goals and practices

How to thrive in this role?

You have a minimum of a college diploma or civil, military training in aircraft maintenance, technical writer or other aerospace discipline

• You have 2 to 5 years of experience in aircraft maintenance, operations, aerospace engineering or equivalent
• You have excellent communication skills, with the ability to effectively convey complex technical concepts to non-technical audiences
• You have knowledge of aircraft systems, airframe and powerplants, discipline of maintenance practices
• You can read and interpret Aircraft Illustrated Parts Catalogs, maintenance manuals
• You are highly organized, able to plan and establish work priorities, capable of handling multiple tasks and can meet tight deadlines
• You are team player, customer service focused individual who can work collaboratively within cross functional groups in a global network
• You have knowledge of MS Office systems and SAP systems
• You can communicate well in both verbal and written in English and French
• You are available to work on rotating work shifts (evenings, weekends, holidays, etc.)

Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.

Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

Job Technologist, Configuration Management Customer Support

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 10011 Technologist, Configuration Management Customer Support