Technical Support Technician – Fortinet Specialist

LGS, une Société IBM / an IBM Company; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A technology firm is seeking a Technical Support Technician specialized in Fortinet solutions. The role involves providing level 1 technical support, configuring firewalls, and responding to emergency incidents. Candidates must have a degree in computer science or IT, at least 3 years of technical support experience, and bilingual proficiency in French and English. This position requires availability for on-call duties and offers a full-time schedule from 7:00 AM to 5:00 PM.

Qualifications

• At least 3 years of experience in technical support.
• Experience with Fortinet products for minimum of 2 years.
• Compliance with Law 101.

Responsibilities

• Providing level 1 technical support to end users.
• Administering and maintaining Fortinet solutions.
• Responding to emergency calls to resolve critical incidents.
• Configuring and troubleshooting FortiGate firewalls.
• Diagnosing hardware and software issues.
• Documenting incidents in the ticketing system.
• Performing preventive maintenance on security systems.

Skills

Technical support experience

Fortinet products expertise

Bilingual (French and English)

Network security troubleshooting

Ability to work under pressure

Education

Degree in computer science, IT, or comparable

Tools

FortiGate

FortiManager

FortiAnalyzer

FortiClient

Job description

Requirements

Must have:

• A degree in computer science, information technology, or a comparable field (DEC/AEC accepted).
• At least 3 years of experience in technical support.
• Mandatory experience with Fortinet products (minimum of 2 years).
• Bilingual proficiency in French and English (spoken and written)
• Compliance with Law 101.
• Availability for 24/7 emergency calls (on-call rotation).
• Excellent skills in network security troubleshooting.
• Ability to work effectively under pressure during critical security incidents.

Responsibilities:

• Providing level 1 technical support to end users.
• Administering and maintaining Fortinet solutions (FortiGate, FortiManager, FortiAnalyzer).
• Responding to emergency calls around the clock to resolve critical security incidents.
• Configuring and troubleshooting FortiGate firewalls and security policies.
• Diagnosing and resolving hardware and software issues.
• Managing SSL and IPSec VPNs using FortiClient and FortiGate.
• Installing, configuring, and maintaining IT equipment.
• Analyzing security logs using FortiAnalyzer.
• Documenting all incidents and resolutions in the ticketing system.
• Escalating complex issues to specialized teams.
• Performing preventive maintenance on security systems.
• Traveling to client sites in the Greater Montreal area as needed.

Company:

We are actively seeking a Technical Support Technician specialized in Fortinet solutions who is ready to respond to technical emergencies at any time in the Montreal area. The role requires commitment to availability and will involve working full-time from 7:00 AM to 5:00 PM, with additional on‑call duties as necessary.