Technical Support Representative

Verafin; San Juan de Terranova; On-site; CAD 45,000 - 65,000; Full time

Job summary

A growing IT company in Newfoundland and Labrador seeks a Technical Support Representative to deliver top-tier solutions to clients. The ideal candidate has over 5 years of experience in technical support, strong communication skills, and a commitment to exceptional customer service. Responsibilities include troubleshooting hardware/software issues, collaborating with clients, and providing ongoing support. Competitive salary and benefits offered.

Benefits

Competitive salary package

Comprehensive health and dental benefits

RRSP contribution program

Training and professional growth opportunities

Collaborative work environment

Qualifications

• 5+ years of experience in a technical support or IT service role.
• Strong knowledge of PC hardware, software, networking, and business applications.
• Vendor and/or industry certifications are considered an asset.

Responsibilities

• Install and configure hardware and software systems while troubleshooting technical issues.
• Collaborate with clients to understand and address their IT needs.
• Deliver professional, friendly, and solution-focused support.

Skills

Technical support experience

Communication skills

Analytical problem-solving

Customer service commitment

Knowledge of PC hardware/software

Education

Degree or diploma in IT or Computer Science

Job description

Overview

Triware Technologies are excited to welcome a new Technical Support Representative to our growing team. In this role, you’ll work closely with our managed services and sales teams to deliver reliable, industry-leading solutions for both new and long-standing clients. If you’re passionate about solving technical challenges, thrive on providing exceptional customer service, and enjoy creating seamless IT experiences for a diverse client base – this opportunity is for you!

About Triware

For over 30 years, Triware Technologies has been a trusted leader in the IT sector across Newfoundland and Labrador. We are proud to be:

• Constantly evolving and learning in the fast-moving technology industry.
• Supporting a wide range of established clients across industries.
• Partnered with top-tier technology vendors to deliver best-in-class solutions.
• Dedicated to diversity, inclusion, and a healthy workplace.
• Socially conscious and committed to giving back to our community.

What You’ll Do

• Install and configure hardware and software systems while troubleshooting technical issues.
• Collaborate with clients to understand and address their IT needs.
• Recommend improvements to systems, processes, and procedures.
• Continue to grow your knowledge of emerging technology, products, and best practices.
• Deliver professional, friendly, and solution-focused support.
• Maintain customer data and prepare activity reports.
• Follow up with clients to ensure resolution and satisfaction.
• Partner with our sales team to provide reliable, client-focused technical solutions.
• Train helpdesk personnel by providing troubleshooting procedures and techniques.

What You Bring

• 5+ Years of experience in a technical support or IT service role.
• A degree, diploma, or technical certification in Information Technology, Computer Science, or equivalent education and experience.
• Strong knowledge of PC hardware, software, networking, and business applications.
• Vendor and/or industry certifications (considered an asset).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Analytical problem-solving skills and sound decision-making abilities.
• A strong commitment to customer service, able to support users at all levels of an organization.
• Reliable personal transportation for client visits and on-site support.

What We Offer

• Competitive salary package.
• Comprehensive health and dental benefits.
• RRSP contribution program.
• Opportunities for ongoing training and professional growth.
• A flexible, supportive, and collaborative work environment.

Apply

Apply by sending your resume to: Josh Youden | People & Culture | [e-mail]