Technical Support Representative

OSI Systems; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology company is seeking a Field Service Technician in Calgary, Canada. The role involves providing technical support and maintenance for critical care equipment within a designated territory. Candidates should have a technologist degree in Electronics or Biomedical Engineering and at least 2 years of relevant experience. Up to 50% travel is required within Alberta, and the position comes with a company vehicle. Strong technical skills, communication, and business acumen are essential.

Benefits

Company vehicle

Training and tools provided

Qualifications

• 2+ years of relevant field service experience in a medical device/hospital setting.
• Experience with network and related IT infrastructure is preferred.
• Criminal background check and driver history check required.

Responsibilities

• Develop comprehensive technical knowledge pertaining to all products.
• Repair and advise customers on the technical operation of their equipment.
• Manage inventory, service, and prompt call completion.

Skills

Technical troubleshooting

Communication skills

Time management

Business acumen

Education

Technologist degree in Electronics or Biomedical Engineering

Tools

MS Office Suite

CRM systems

Job description

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team plays an integral role in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit each year from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well‑being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

Because while we may not be at a patient’s bedside, their health is still in our hands.

This position is responsible for Quality Service and customer satisfaction, for scheduling and completing preventive & corrective maintenance obligations, system implementation and installation on a project plan approach, and increasing the service and supplies, and accessories business within the territory. Excellent technical and communication skills required to positively interact with customers and company personnel. Successful candidates will be self‑starters who can independently manage their time and schedules, possess basic business acumen, and effectively communicate at all levels of the organization.

***This is a field based position and comes with a company vehicle. Up to 50% travel is required within the region in Alberta, British Columbia, and occasionally Manitoba.***

Responsibilities

• Develop comprehensive technical knowledge pertaining to all products related to Critical Care, Perinatal, and Cardiology.
• Repair and advise customers on the technical operation of their equipment.
• Perform product installation, in‑service assistance, demonstrations, technical training, upgrades, and troubleshooting.
• Manage inventory, service, and prompt call completion.
• Promote new service contracts and renewals, and work with account managers to close sales opportunities.
• Provide continuous feedback to upper management, sales, and corporate technical support.
• Utilize company‑provided communication tools (voice mail, e‑mail).
• Maintain technical and application knowledge through ongoing training.
• Submit accurate paperwork including work orders, expenses, QMS reports, and internal communications.
• Identify customer product deficiencies and take appropriate corrective action.
• Report competitive activities and new product information.
• Maintain assigned company property and keep manuals and bulletins updated.
• Adhere to all company policies, procedures, safety and regulatory requirements, and understand Spacelabs’ vision and mission.
• Travel to local and remote areas to service customers and attend trade shows.
• Carry a cell phone to provide customers with 24/7 coverage.
• Achieve territory revenue and margin targets as assigned by management.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report quality problems or defects to management to implement corrective action.

Desired Outcome:

• Maintain demo inventory in salable condition, including proper storage, movement, and record inventory; inventory should be sold after six months or as directed by the service manager.
• Ensure that company vehicles are clean and regularly maintained at all times, consistent with fleet standards.

Qualifications

• Technologist degree in Electronics or Biomedical Engineering, or equivalent experience (2–3 years of related work experience may substitute).
• 2+ years of relevant field service experience in a medical device/hospital setting.
• Experience with network and related IT infrastructure, and server‑related tasks is preferred.
• Up to 50% regional travel is required; Spacelabs Healthcare (Canada) provides a company car, expenses, training, and tools.
• Criminal background check and driver history check required prior to starting.
• Strong personal PC, technical troubleshooting, and good business acumen.
• Proficiency with MS Office Suite, CRM, and call management systems (e.g., Resco).
• Ability to independently manage time and schedules and communicate at all organization levels.

Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.